- Basics
- Runtime
-
Example Use Cases
- Bidirectional synchronization
- Unidirectional synchronization
- Synchronize Jira Server with Jira Cloud
- Synchronize one project with multiple others
- Synchronize a private with a public project
- Synchronize projects behind firewalls
- Synchronize without installing
- Synchronize with changing Jiras
- Migrate Jira projects
- JIRA Service Desk
- Centralized configuration
- Distributed configuration
- How-tos
-
Troubleshooting
- Analyze and fix errors
- Trigger a resync
- Increase the JIRA logging level
-
Fix common problems
-
General problem situations
- 411 - Length required
- All fields have English names although Jira is in a different language
- Authentication with an external Jira fails
- Exception: ServiceLocatorImpl has been shut down
- Sync info panel displays wrong synchronization name, and no link to partner project
- Server is not reachable - how to fix it
- Changes are not being synchronized
- Can't change the synchronization user
- Recently created issue types, fields, etc. are not available when editing configuration
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Issue specific problem situations
- Admin or project admin permissions are required
- Bad gateway
- Cannot add or remove watcher
- Cannot create new issue without mapped issue type
- Cannot find transition
- Cannot find transition id
- Cannot perform transition
- Component(s) not valid
- Could not resolve value of Project Key
- Fallback user does not exist
- Field not on the Screen
- Incoming Issue Error
- Incompatible message format
- Invalid JQL Filter
- Invalid license
- Invalid regex syntax
- Issue does not exist
- Issues must be assigned
- JIRA is offline
- Missing attachment permissions
- Missing Issue
- Missing issue type mapping
- Missing message
- Missing parent Issue error
- Missing required fields
- No create version permissions
- No project administration permissions
- Option not valid
- Outgoing Issue error
- Outgoing Send Error
- Priority not valid
- Resolution cannot be chosen
- Security level name is not valid
- Sprint does not exist
- Template error
- The requested board cannot be viewed
- User does not exist
- User not assignable
- Version(s) not valid
- Workflow operation not valid
-
General problem situations
- Administration
- Reference
-
FAQs
- How does Backbone affect server performance?
- Do you plan to synchronize with other systems?
- Does Backbone communicate via an encrypted channel?
- Can I synchronize an instance from behind an enterprise firewall?
- Can I synchronize an instance without installing Backbone?
- Can I have the same issue keys in both projects?
- Knowledge Base
Field mapping reference
This reference explains the field mappings and their options in more detail.
- User
- Component
- Dates
- Kepler custom fields
- nFeed: supported fields
- Power Database Fields
- Resolution
- Scriptrunner: scripted fields
- Synchronize sprints
- Version
- Watchers