Symptoms

An issue does not get synchronized and appears in the troubleshooting section with the category Cannot create new issue and a message such as Cannot create new issue without mapped issue type for received issue PA-123.

Cause

The most common reason for this error is that there is a field that is appearing on a screen more than once.

Resolution

  1. Run the following SQL query towards the database to see if there is a duplicate field in a screen:

    select f.name, i.fieldidentifier, count(*)
    from fieldscreen f, fieldscreenlayoutitem i, fieldscreentab t
    where f.id = t.fieldscreen
    and i.fieldscreentab = t.id
    group by f.name, i.fieldidentifier having count(*) > 1;
    CODE
  2. Does running the query return a result? If there is no result, please open a support ticket at support@k15t.com. If there is a result shown by running the query above, it means that there is a duplicate in a screen. To remove it, follow the steps below:
    1. Navigate to JIRA Administration > Issues > Screens
    2. Look for the Screen mentioned in the SQL query result
    3. Click Configure and look for the mentioned field
    4. Remove one of the fields from the screen

Please also see this Jira knowledge base article for more details: CreateIssueMeta returns Duplicate Key error.