Sometimes there might be the case that you want to clear the information in the sync info panel, e.g. because you moved an issue to a different project or you simply shared an issue by accident.

For an existing synchronization, we have released  BAC-1146 - Getting issue details... STATUS  to make this possible. Please read the article about unlinking paired issues.

If an issue still contains wrong information in the sync info panel, e.g. from an old synchronization that does not exist anymore, you can only manually delete this data.

How to remove the information

The following steps only remove the visible data from the issue sync panel. The issue relationships Backbone stores in the database are not affected by this.

Backbone stores this information as an issue property directly inside Jira. Therefore the usual Jira REST API can be used in order to remove that information.

  1. List all issue properties
    Follow Atlassian's instructions to list all issue properties for a certain issue and note all property keys which start with k15t.backbone.syncinfo.
  2. Determine the property key you want to delete
    Look at all entries you have identified in step 1 and identify which ones should be removed, e.g. by comparing the issue key. Note down the issue property keys.
  3. Delete the property
    Delete all issue properties for the keys you identified following Atlassian's instructions to delete them.

If you need to delete the sync info panel data for multiple issues, you can reuse the property key(s) from step 2 and repeat step 3 for other issues that belong to the same synchronization. This is possible because each property key is generated once when you create a new synchronization.