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Missing parent Issue error

Thomas Walker

Thomas Walker Last update: Sep 14, 2017


An issue does not get synchronized and appears in the troubleshooting section with the category Missing parent Issue error and a message like Unable to retrieve parent issue for this subtask: XXXX


Sometimes Backbone is unable to get parent issue information for a subtask – therefore, Backbone is not able to send updates to the partner side.


Click Resync on the troubleshooting screen to try to resync the missing information for this specific issue.

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