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Manual

Cannot add or remove watcher

Roman Serazhiev

Roman Serazhiev Last update: Jan 3, 2019

An issue does not get synchronized and appears in the troubleshooting section with the category Cannot add or remove watcher and one of the following messages:

Add Watcher:

  • Can not add watcher because there is a problem with the received user representation: 'Customer One (custone)'
  • Can not add watcher 'Customer One (custone)' because of lacking permissions on the issue (AN-1485)
  • Can not add watcher because either the issue (AN-1485) or the user 'Customer One (custone)' does not exist
  • Can not add the user 'Customer One (custone)' as watcher on the issue (AN-1485)
  • Unable to add the user 'Customer One (custone)' as watcher on the issue (AN-1485)

Remove Watcher:

  • Can not remove watcher because the user name query parameter is not supplied:  'Customer One (custone)'
  • Can not remove watcher  'Customer One (custone)' because of lacking permissions on the issue (AN-1485)
  • Can not remove watcher  'Customer One (custone)' because the issue (AN-1485) does not exist.
  • Can not remove watcher  'Customer One (custone)' on the issue (AN-1485)
  • Unable to remove watcher  'Customer One (custone)' on the issue (AN-1485)


Please try one of the following solution:

CauseSolution

The user name contains characters not accepted on the target system

Verify the characters used in the username and remove any special characters

Either:

  • The Backbone synchronization user does not have the permission to add or remove watchers to issues in the project

Or:

  • 'Customer one' cannot watch the issue (e.g. because of lacking viewing permissions for the issue)
  1. Make sure that the Backbone synchronization user has these project permissions:
  • Manage watcher list
  • View voters and watchers

If not, grant them.

2. Make sure the affected user has the necessary rights to watch the issue.

The related issue or watcher does not exist

Verify if the issue you want to add or remove the watchers exists and if the user you want to add to that issue exists

An unidentified error occurred

or  

the user name query parameter is not supplied

Unfortunately we need to investigate further:

  1. Create a support ZIP as described in Analyse & Fix Errors
  2. Contact our support and attach the support ZIP in the ticket
2x3.8
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