×

You're using an outdated browser

For a better experience, keep your browser up to date. Check here for the latest version.

Manual

Missing parent Issue error

Thomas Walker

Thomas Walker Last update: Sep 14, 2017

Symptoms

An issue does not get synchronized and appears in the troubleshooting section with the category Missing parent Issue error and a message like Unable to retrieve parent issue for this subtask: XXXX

Cause

Sometimes Backbone is unable to get parent issue information for a subtask – therefore, Backbone is not able to send updates to the partner side.

Resolution

Click Resync on the troubleshooting screen to try to resync the missing information for this specific issue.

2x3.8
We use cookies to create a secure and effective browsing experience for our website visitors and to understand how you use our site (i.e. Google Analytics). For more information: click here.
Ok