In the synchronization detail view you can find the settings and specifications of a single synchronization. This includes the following:
Connection - View and edit the connection settings for this synchronization.
Notifications - Define to who sync error notifications should be send.
Troubleshooting - Find, analyze, and fix errors affecting this synchronization.
In the menu (•••) in the top right corner you can find a list of actions you can perform for this synchronization.
Stop/start synchronization: Enable or disable Backbone from syncing issues and issue data.
- Take the tour: Shows some hints about the different tabs and possibilities of the current screen.
- Clear Backbone cache: Clear cached data by Backbone. Backbone caches data from Jira, such as a list of available fields. If a new field is added to Jira and it doesn't show in Backbone, you need to clear the cache so Backbone will load it.
- Resync: Enables you to trigger a resync.
- Pair Existing issues: Import a csv file to pair existing issues. This function can only be used when the synchronization is stopped.
- Download synchronized issues: Download all synchronized issues into a JSON file. This can be used for eg. Migrating a Backbone synchronization to a new Jira instance.
Manage Jira Workflows: Upload the XML workflow files for both projects. This is required for mapping the workflows states
- Help: Open the Backbone documentation (in a new tab)