Backbone Issue Sync Example Use Cases Current: Synchronize with Jira Service Desk Synchronize with Jira Service Desk You can use Backbone to synchronize Jira Service Desk projects with other Jira Service Desk projects, Jira Software or Jira Core projects.Backbone differentiates these Jira Service Desk use cases: 2nd Level Support (Jira Service Desk to Jira) 2nd Level Support (Jira Service Desk to Jira Service Desk) Mirroring (same-level support) Power Customer Support