Synchronize with Jira Service Management

You can use Backbone to synchronize Jira Service Management projects with other Jira Service Management projects, Jira Software or Jira Work Management projects.

You can configure the synchronization in different ways. You can find example use cases here:

Mirroring (same-level support) — Synchronize two Jira Service Management projects on the same level (usually 1st level support projects)

2nd Level Support (Jira Service Management to Jira Software) — Synchronize your 1st level support's Jira Service Management project with your 2nd level support's Jira Software project.

2nd Level Support (Jira Service Management to Jira Service Management) — Synchronize your 1st level support's Jira Service Management project with your 2nd level support's Jira Service Management project.

Power Customer Support — Synchronize a customer's Jira Software project with your 1st level support team's Jira Service Management project

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