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Incoming Issue Error

Symptoms

An issue does not get synchronized and appears in the troubleshooting section with the category 'Unknown', 'Incoming Issue Error' or "Incoming Work Item Error".

Cause

An error happened while Backbone tried to synchronize changes to this issue.

Resolution

Incoming issue errors can happen for many reasons. Unfortunately, if you get linked to this page, this incoming issue error is being caused by a problem we haven't encountered yet, and we need to investigate further.

Please get in contact with our support team:

  1. Create a Backbone support ZIP as described in Analyse & Fix Errors

  2. Contact our support and attach the support ZIP in the ticket

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