Skip to main content
Skip table of contents

Missing Issue


An issue does not get synchronized and appears in the troubleshooting section with the category 'Missing issue' and a message like 'The Issue PA-123 is preventing the Issue PA-234 to be processed.'.


There are two possible causes:

  • A subtask is being synchronized, but its parent task is not synchronized.
  • An issue is assigned to an epic and the epic is not synchronized.


  • Check why the required issue is not being synchronized
    • It might not be in the set of synced issues - check your JQL filter and the Issue Type Mappings.
    • It might appear in the troubleshooting with an error which prevents its creation.

As soon as the parent/epic issue is being synchronized, Backbone will try to apply the message again.


JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.