An issue does not get synchronized and appears in the troubleshooting section with the category 'Field not on screen' and a message containing, e.g. '"customfield_11200":"Field 'customfield_11200' cannot be set. It is not on the appropriate screen, or unknown."'.
The 'customfield_11200' part identifies the internal id of the field which is affected.
A change occurred in the sender project and the field which is being sent to the receiver project is not on the corresponding edit screen or transition screen (if a transition is configured for performing the changes).
The following steps should be done in order to resolve this problem.
- Check if the field is defined for the corresponding screen of this project.
- Alternatively use the JIRA admin helper to identify the problem.
- Access the Field Mappings configuration and make sure that you chose the right fields for your configuration.
- After fixing your configuration...