Custom Field Mapping Error

Symptoms

An issue does not get synchronized and appears in the troubleshooting section with the category Custom Field Mapping Error and a problem description similar to "Custom Field Mapping '...' failed: ...".

Cause

The reason for this error is that one of your custom field mappings raised an exception while trying to map the field data.

Solution

Please reach out to the developer who has implemented the custom field mapping. If you are the responsible developer reading this now, please take a look into the Jira log files and investigate the stack trace of the error. If you need further help, please reach out to support@k15t.com or raise a ticket here.