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Backbone Issue Sync 5.8.0

September 2023

The Backbone team is pleased to introduce Backbone Issue Sync 5.8.0.

This release includes a revamped troubleshooting page for Backbone that helps in error resolution, as well as some other small improvements and bug fixes.

Troubleshooting Gets an Upgrade

We’ve made improvements to the troubleshooting tab so you are more in control of what’s happening in the synchronization and can resolve sync errors quickly. When an error arises, you can now easily view:

  • Link to the Jira issue that caused the error

  • Insights into the specific field(s) causing the behavior

  • The content of the sync message Backbone tried to send

That’s not all! We’ve also reworked the UI so it’s sleeker and easier to navigate. Now, you'll see a more comprehensive view of errors and issues, with the ability to view the details by expanding the message.

Discover how to make the most of these troubleshooting upgrades in this help article.


Do you have questions, or is something not working as expected? Please let us know by creating a ticket in our support system or emailing

All updates and fixes in this release

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