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Create a synchronization

Backbone Issue Sync allows you to integrate two Jira projects to synchronize issues.

Scope of a synchronization

Synchronizations are always configured on a project-by-project basis, always between two projects.

However, you can create multiple synchronizations per project. So if you want to connect one project with multiple projects, you can simply create multiple synchronizations for a project.

Data transmission protocol

Backbone uses the official Jira REST API in order to access both Jira projects which it integrates. If you provide a HTTPS URL when you setup the synchronization, Backbone will use an encrypted channel in order to communicate with JIRA.

Configuration types

You can create new Jira project synchronizations using four different configuration types - to server or data center, to cloud, local, to server or data center (behind firewall).

This article will explain which configuration type you should select depending on your use case.

Server or Data Center

  • You want to synchronize to another Jira on server or datacenter

  • Your Jira can reach the other Jira directly via HTTPS or vice versa

  • You want all administration tasks to be carried out in a single Jira instance

If your requirements match these criteria, please create a synchronization to a server or data center.

Server to Cloud

If your requirements match these criteria, please create a synchronization to a cloud instance.


  • You want to synchronize two projects on your own instance.

  • You want to use the same synchronization user for both projects.

If your requirements match these criteria, please create a local synchronization.

Server or Data Center (behind firewall)

You should select this option if:

  • Both Jira instances are behind a firewall and no Jira can connect to the other via HTTPS
  • One or both project owners might want to hide Jira config information (e.g. issue type/field/workflow status names) from the other
  • You want to synchronize using email or file exchange.

If your requirements match these criteria, please read more about a configuration with email or file exchange and creating a synchronization.

In general, we recommend to setup a synchronization over HTTPS (server/data center, cloud, local) since this is easier to administer.

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