Skip to main content
Skip table of contents

Cannot perform transition

Symptoms

An issue does not get synchronized and appears in the troubleshooting section with the category Can't perform transition and a message containing, e.g. Can't move (ISSUE-KEY). You might not have permission, or the issue is missing required information.

Cause

It is most likely that the configured workflow for an issue type has a condition on a transition which prevents the synchronization user from performing the transition.

Resolution

In order to resolve this problem please either

  • Check the status of the affected issue in the Jira where the transition should happen (error origin)
  • Examine the workflow for this project/issue type combination and check the transitions from the status you identified before for conditions
  • Extend or remove the condition so that the synchronization user is able to perform them
  • Perform a retry for the affected issues.


JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.