Sync info panel

Backbone adds a Sync Info Panel to the view issue screen of all issues in the Jira projects you are syncing. It displays a variety of information about the synchronization.

Information in the Sync Info Panel

You can find the following sections with information in the sync info panel.

Synced with	The issue key of the partner issue. Tip: by hovering over the link, you’ll find a quick copy icon.
Issue sync status	Details about the synchronization status of this issue. UP TO DATE All changes have successfully been synchronized PENDING You have made changes that have not yet been confirmed as successfully synchronized by the partner instance ERROR There is a problem with the synchronization of this issue, and the synchronization has stopped working properly. If you hover over the error message, a tooltip will appear that shows you if the error is in your instance or the partner instance.
Synchronization status	Details about the status of the synchronization of this project. RUNNING The synchronization is up and running. Issue updates are synchronized according to the configuration. STOPPED The synchronization is stopped. Issue updates are not getting synchronized. RESTART REQUIRED The synchronization needs to be manually restarted, updates are not being synchronized until restarted. For more details click on “more“, which leads you to the synchronizations overview.
Last received/sent	The time when the issue last received changes from the partner instance or sent changes to the partner instance

Hide/Display the Panel

By default, the Issue Sync Panel is visible to all Jira users. This can be changed by project administrators, who can define which users can see the panel, and who can't.

You can enable/disable the Issue Sync Panel on a global level – or for individual projects – by navigating to Project settings > Issue Synchronization and clicking Enable/Disable Issue Sync Panel for all projects.
- When disabled, only users that have the View Backbone Issue Sync Panel permission (this is configured like any other JIRA permission) can see the sync info panel

If you are using Jira Service Management, make sure the synchronization user is member of the Jira-Servicedesk-Group to be able to see the sync info panel

Troubleshooting

When someone uses Backbone without assigning project admin permissions to the synchronization user, the synchronization name won't be displayed in the Issue Sync Panel, and the issue won't be linked. There are two ways of fixing this problem.
When you are on Backbone version 5.2.0 or higher and the partner instance isn't, this may cause the partner instance to not see the sync info panel information anymore. To fix it, please update both to version 5.2.0 or higher.