- Bidirectional synchronization
- Unidirectional synchronization
- Synchronize Jira Server with Jira Cloud
- Synchronize one project with multiple others
- Synchronize a private with a public project
- Synchronize without installing
- Migrate Jira projects
- Synchronize with Jira Service Desk
- Synchronize only certain issues
- Analyze and fix errors
- Trigger a resync
Fix common problems
- General problem situations
Issue specific problem situations
- Admin or project admin permissions are required
- Bad gateway
- Cannot add or remove watcher
- Cannot create new issue without mapped issue type
- Cannot find transition
- Cannot find transition id
- Component(s) not valid
- Field not on the Screen
- Incoming Issue Error
- Incompatible message format
- Invalid license
- Invalid regex syntax
- Issue does not exist
- Issues must be assigned
- JIRA is offline
- Missing attachment permissions
- Missing Issue
- Missing issue type mapping
- Missing message
- Missing parent Issue error
- Missing required fields
- No create version permissions
- No project administration permissions
- Option not valid
- Outgoing Issue error
- Outgoing Send Error
- Priority not valid
- Resolution cannot be chosen
- Sprint does not exist
- Template error
- The requested board cannot be viewed
- User does not exist
- User not assignable
- Version(s) not valid
- Workflow operation not valid
- Field mapping reference
- Synchronization behavior
- Handling Personal Data
This use case describes how you can synchronize Jira issues bidirectionally between two projects. This can be helpful when you want to:
- Synchronize your issue data with a partner and you both want to make updates to the issues.
- Synchronize issue data with another project on the same Jira instance because some issues are affecting both projects.
With a bidirectional synchronization you can have the same data on both sides. Backbone detects each existing issue from your project(s) and creates a new issue with the same data in the other project. Afterwards, each change synchronizes between both issues.
In this guide, we will configure a Jira project so it synchronizes issues with another project bidirectionally. This guide assumes the other project already exists.
- Create a new synchronization between both projects.
- Configure Issue Type Mappings and Field Mappings and make sure they are bidirectional (this is the default).
Good to know
- Backbone must be installed and licensed on both sides.
- Only the configured fields will synchronize - so you can keep some fields secret.
- Do you want to synchronize only a limited set of issues? You can limit the issues in the issue type mappings.
- Not all mappings have to be bidirectional, you can also combine bidirectional and unidirectional mappings.