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Could not resolve value of Issue Key

Sebastian Hesse

Sebastian Hesse Last update: Jul 30, 2019

Symptoms

An issue does not get synchronized and appears in the troubleshooting section with the category Could not resolve value of Issue Key and a message containing, e.g. An issue with key 'ISSUE-KEY' does not exist for field 'key'

Cause

The default language of your Jira is not English which is why this error is not related as a missing issue error instead it is related to an incoming/outgoing Issue error.

Resolution

There is only an existing workaround which requires you to change the default language of your Jira. You will have to change the language of Jira, perform a retry and analyze the errors again. This time they should pop up in English, connect therefore to the right error category and you should be able to perform the right actions. After this you can set the language back again.

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