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Matthias Gaiser

Matthias Gaiser Last update: Mar 13, 2019

Backbone Issue Sync for Cloud uses the Atlassian Marketplace licensing. Therefore Backbone requires valid licenses on all connected JIRA systems. The Backbone license user tier on each JIRA system must match the JIRA system's user tier.

What license size do I need?

The Backbone license size must always be the same as the license size of the base Jira instance it is installed on.

How does Jira service desk licensing work?

As stated before, you only need a license that corresponds to the user tier of the largest Jira application in your instance.

For example if your Jira software instance were 200 users, and your JSD license were 10 users, you'd need a 200 user license for the instance.

Where can I get it?

You can purchase an Atlassian Marketplace license directly from the Atlassian Marketplace, or from your Atlassian partner.

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