×

You're using an outdated browser

For a better experience, keep your browser up to date. Check here for the latest version.

Manual

Missing parent Issue error

Matthias Gaiser

Matthias Gaiser Last update: Mar 13, 2019

Symptoms

An issue does not get synchronized and appears in the troubleshooting section with the category Missing parent Issue error and a message like Unable to retrieve parent issue for this subtask: XXXX

Cause

Sometimes Backbone is unable to get parent issue information for a subtask – therefore, Backbone is not able to send updates to the partner side.

Resolution

Click Resync on the troubleshooting screen to try to resync the missing information for this specific issue.

2x$versions.current.name
We use cookies to create a secure and effective browsing experience for our website visitors and to understand how you use our site (i.e. Google Analytics). For more information: click here.
Ok