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Pair existing issues to be synchronized

Christoffer Bromberg

Christoffer Bromberg Last update: Oct 11, 2018

You can manually define a list of multiple issues to be synchronized by importing a sync information file to Backbone.

This is especially helpful, for example, if you want to migrate multiple issue synchronizations to Backbone after you have been using a different sync solution, or have been syncing manually.

Create the sync information file

Firstly you must create the sync information file. The file must be in CSV format, and must contain two columns separated by commas. The first column contains the issue keys of the first project, and the second column contains the issue keys of the second project.

When you are finished, the file should look something like this:


Import the sync information file to Backbone

To import the sync information file, you first have to stop your synchronization by navigating to Project settings > Issue Synchronization > click the name of the desired synchronization in the Name column > click the three dot icon in the top-right of the screen > Stop.

Now the synchronization is stopped, click the three dot icon > Pair existing issues, and then import your CSV file using the dialog. Now you can restart your configuration.

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