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Priority not valid

Matthias Gaiser

Matthias Gaiser Last update: Mar 13, 2019

Symptoms

An issue does not get synchronized and appears in the troubleshooting section with the category 'Priority not valid' and the message, e.g. '"priority":"Priority name 'Major' is not valid"'.

The 'priority' part identifies the internal id of the field which is affected.

Cause

A priority was set to the issue in the sender project and is mapped to a value which is not a valid priority in the receiver project. This can be due to an invalid mapping configuration in Backbone or a missing configuration in the receiving project.

Resolution

The following steps should be done in order to resolve this problem.

  1. Check the priority configuration of the receiving project if all priorities are configured the desired way.
  2. Access the Field Mappings configuration, edit the corresponding priority field mapping and check that your priorities are mapped correctly. If you use the Passthrough Mapping and your priority names are different in the two projects, please use the Priority Mapping and map the desired priorities to each other.
  3. After fixing your configuration...
    • ... please perform a retry if you have only changed your JIRA or backbone configuration on the receiver project.
    • ... please perform a resync if you have done changes on the sender project.
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