- Bidirectional synchronization
- Unidirectional synchronization
- Synchronize Jira Server with Jira Cloud
- Synchronize one project with multiple others
- Synchronize a private with a public project
- Synchronize without installing
- Migrate Jira projects
- Synchronize with Jira Service Desk
- Synchronize only certain issues
- Analyze and fix errors
- Trigger a resync
Fix common problems
- General problem situations
Issue specific problem situations
- Admin or project admin permissions are required
- Bad gateway
- Cannot add or remove watcher
- Cannot create new issue without mapped issue type
- Cannot find transition
- Cannot find transition id
- Cannot perform transition
- Component(s) not valid
- Could not resolve value of Project Key
- Fallback user does not exist
- Field not on the Screen
- Incoming Issue Error
- Incompatible message format
- Invalid JQL Filter
- Invalid license
- Invalid regex syntax
- Issue does not exist
- Issues must be assigned
- JIRA is offline
- Missing attachment permissions
- Missing Issue
- Missing issue type mapping
- Missing message
- Missing parent Issue error
- Missing required fields
- No create version permissions
- No project administration permissions
- Option not valid
- Outgoing Issue error
- Outgoing Send Error
- Priority not valid
- Resolution cannot be chosen
- Security level name is not valid
- Sprint does not exist
- Template error
- The requested board cannot be viewed
- User does not exist
- User not assignable
- Version(s) not valid
- Workflow operation not valid
- Could not resolve value of Issue Key
- Field mapping reference
- Synchronization behavior
- Handling Personal Data
An issue does not get synchronized and appears in the troubleshooting section with the category 'Security level name is not valid' and the message, e.g. '"security":"Security level name 'internal' is not valid"'.
The 'security' part identifies the name of the field which is affected.
A security level was set to the issue in the sender project and is mapped to a value which is not a valid security level in the receiver project. This can be due to an invalid mapping configuration in Backbone or a missing configuration in the receiving project.
The following steps should be done in order to resolve this problem.
- Check the security configuration of the receiving project if all security level are configured the desired way.
- Access the Field Mappings configuration, edit the security level field mapping and check that your security levels are mapped correctly. If you use the Passthrough Mapping and your security level names are different in the two projects, please rename the security levels in order to match or use the Security Level Correlation Mapping and map the desired security levels to each other.
- After fixing your configuration...
Please also have a look to our field mapping documentation for the Security level.