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Manual

User not assignable

Thomas Walker

Thomas Walker Last update: Sep 15, 2017

Symptoms

An issue does not get synchronized and appears in the troubleshooting section with the category 'User not assignable' and the message, e.g. '"assignee":"User 'ag1' cannot be assigned issues."'.

The 'assignee' part identifies the internal id of the field which is affected.

Cause

A user was set to the issue in the sender project and no user with the same name is assignable in the receiver project.

Resolution

The following steps should be done in order to resolve this problem.

  • Check if the user exists and is assignable to the issue. The user needs the 'Assignable User' permission.
  • After fixing your configuration please perform a retry.
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