K15t Software is proud to announce the release of Backbone Issue Sync 3.1.
Support of more JIRA Service Desk integration scenarios
Backbone Issue Sync now supports multiple JIRA service desk scenarios:
- Second level support – use Backbone to connect your first and second level
- Power customer support – use Backbone to connect your customer with your first level
- Mirroring (same-level support) – use Backbone to mirror your JIRA Service Desk data, e.g. for aggregating requests from different JIRA Service Desk projects
For all existing customers who integrate with JIRA Service Desk
After you've performed the update you should go to the configuration screen for your existing integration, where you will see the JSD scenario selection screen. There, you should select either the 'second level support requester' or the 'second level support provider' scenario as these were the only ones we supported prior to this release.
Default values for fields
It is now possible to define default values for certain fields without defining a field mapping. This enables you to add some constant data for an integration, e.g. the name of the partner you are integrating with.
Updates and Fixes in this Release
New Features and Improvements
The Backbone 3.1 Team
- Tobias Anstett
- Matthias Gaiser
- Tobias Haas
- Simon Kusterer
- Thomas Walker
- Francesco Abbundo