- Analyze and fix errors
Error message reference
- Admin or project admin permissions are required
- 411 - Length required
- Bad gateway
- Cannot create new issue without mapped issue type
- Cannot find transition
- Cannot find transition id
- Component(s) not valid
- Field not on the Screen
- Incoming Issue Error
- Incompatible message format
- Invalid license
- Invalid regex syntax
- Issue does not exist
- Issues must be assigned
- JIRA is offline
- Missing attachment permissions
- Missing Issue
- Missing issue type mapping
- Missing message
- Missing required fields
- No create version permissions
- No permissions to view this request for JIRA Service Desk
- No project administration permissions
- Option not valid
- Outgoing Issue error
- Outgoing Send Error
- Priority not valid
- Resolution cannot be chosen
- Server is not reachable - how to fix it
- Sprint does not exist
- Template error
- The requested board cannot be viewed
- User does not exist
- User not assignable
- Version(s) not valid
- Workflow operation not valid
Fix common problems
- Changes are not being synchronized
- Sync info panel displays wrong synchronization name, and no link to partner project
- Can't change the synchronization user
- All fields have English names although Jira is in a different language
- Recently created issue types, fields, etc. are not available when editing configuration
- Authentication with an external Jira fails
- Configure email error notifications
- Field mapping reference
- Issue synchronization behavior
- REST API
- Encryption inside Backbone
- Synchronizing Personal Data
This year, Atlassian has announced to deprecate certain REST API endpoints as well as HTTP Basic Authentication with username and password for Jira Cloud starting on 1st of December 2018. That means, if you are synchronizing a Jira Server and Jira Cloud instance, please follow the steps in this article to make sure you're up to date.
Update Backbone Issue Sync on Jira Server
Please update your Backbone Issue Sync installation on your Jira Server to version 3.8.2 or higher.
Check if you already use an API token
- Go to https://id.atlassian.com/manage/api-tokens and login with the Atlassian account of your synchronization user.
- You can then view the list of API tokens you already use for this account.
- If you don't see any tokens, you are not using it yet.
- If you have some tokens, you have to judge yourself if you're using them already for your Backbone synchronizations.
- If you're not using it already, please create an API token, give it a meaningful name and copy the token to a temporary place.
Update synchronization to use an API token
Please go to the connection screen of the synchronization. In the upper right corner, you can edit the connection. Then you can enter the password for your Jira Server connection and the new API token for your Jira Cloud connection.
If you're not already using an email address as a user name, you might want to switch to an email address as detailed in this guide.
Do you need help?
Please email us at firstname.lastname@example.org.