This use case describes how you can synchronize Jira issues bidirectionally between two projects. This can be helpful when you want to:

  • Synchronize your issue data with a partner and you both want to make updates to the issues.
  • Synchronize issue data with another project on the same Jira instance because some issues are affecting both projects.

With a bidirectional synchronization you can have the same data on both sides. Backbone detects each existing issue from your project(s) and creates a new issue with the same data in the other project. Afterwards, each change synchronizes between both issues.

Configuration guide

In this guide, we will configure a Jira project so it synchronizes issues with another project bidirectionally. This guide assumes the other project already exists.

  1. Create a new synchronization between both projects.
  2. Configure Issue Type Mappings and Field Mappings and make sure they are bidirectional (this is the default).

Congratulations! The basic configuration is now complete. You can now add Attachment, Comment or Workflow Mappings if desired.

Good to know

  • Backbone must be installed and licensed on both sides. Not possible? Learn about our remote licenses.

  • Only the configured fields will synchronize - so you can keep some fields secret.
  • Do you want to synchronize only a limited set of issues? You can limit the issues in the issue type mappings.
  • Not all mappings have to be bidirectional, you can also combine bidirectional and unidirectional mappings.