Symptoms

An issue does not get synchronized and appears in the troubleshooting section with the category 'Missing attachment permissions' and the message, e.g. 'You do not have permission to delete attachment with id: 11005'.

Cause

The synchronization user tries to perform an attachment action for which he has no rights.

Resolution

You can choose between the desired solutions:

  • Grant the synchronization user the necessary rights in order to enable Backbone to perform the corresponding action.
  • Disable the attachment mapping.

Error MessageNeeded right
You do not have permission to delete attachment with id: XXXXXDelete Own Attachments
You do not have permission to create attachments for this issue.Create Attachments