You can configure Backbone to automatically send an email notification whenever a synchronization error occurs. This article describes where and how to configure these notifications.

Prerequisites

default email server must be configured for your Jira instance.


Configure who gets notifications

You can activate notifications – and select who gets them – on the Notifications tab of the synchronization config screen:

In the Actions column, click • > Edit email recipients to start editing the recipient list..

Recipient selection – best practices

As a minimum, we recommend configuring notifications to be sent to:

  • The person responsible for managing the synchronization
  • One or two substitutes (with the 'Administer project' permission) in case the synchronization manager is not available

You can add further recipients, but we recommend that you only send them to Project Admins with experience troubleshooting and solving Backbone errors.