Depending on the type of Confluence deployment you are using, it remains possible to generate an XML export, which once sent to our support team, we can use this content to help troubleshoot certain issues. 

You can follow the relevant steps outlined in this documentation to generate the export for your Confluence hosting type:

Confluence Server / Data Center

The following procedure explains how to export a single page to XML on Confluence Server / Data Center installation. The resulting ZIP file contains the content of the page including attachments, and it might help the K15t support team to resolve your issue quicker.

Note

To create the support file, you must log in with 'Export Space' permissions.

To create an XML Export of a single page:

  1. Open a space and click Space Tools > Content Tools

  2. Click Export
  3. Click XML and Next >>
  4. Click Custom Export.
  5. Activate Include Comments if you want to include comments made on the page(s) you are exporting.
  6. Select the page(s) you want to export.

    By default, all the pages are selected. To deselect all, click Deselect All

  7. Click Export.

A zipped archive of XML files is created. When the export has finished, Confluence will offer you the option to download the zip file.

Confluence Cloud

The following procedure explains how to export a single page to XML on Confluence Cloud. The resulting ZIP file contains the content of the page including attachments, and it might help the K15t support team to resolve your issue quicker.

To create an XML Export of a single page:

  1. Open a space and click Space Settings > Content Tools

  2. Click the Export tab
  3. Click XML and then Next >>
  4. Click Custom Export
  5. Activate Include Comments if you want to include comments made on the page(s) you are exporting.
  6. Select the page(s) you want to export.

    By default, all the pages are selected. To deselect all, click Deselect All

  7. Click Export.

A zipped archive of XML files is created. When the export has finished, Confluence will offer you the option to download the zip file.