Creating a ZIP file of the Working Directory
In some cases it is useful to send the working directory to the K15t Support Team to solve specific problems, e. g. not properly exported characters.
To create a working directory ZIP file:
- Perform an export of the Confluence page which is not exported correctly.
- Open the Confluence temp directory. (Usually it is in the Confluence folder under target > confluence > home > temp)
Check for a directory called something like
scrll_PdfExporter895922784782977491811967295134396(depending on the Scroll PDF Exporter version your are using - the number part will be different).
If you've created an export right before, it should be the latest changed file.
- ZIP this folder and attach it to your support-ticket.