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Why can't my check be completed?

Thomas Walker

Thomas Walker Last update: Mar 17, 2017

Question

When trying to run a check on a certain page, the following error message is displayed in the Acrolinx Sidebar:

What's the problem?

Answer

There seems to be a problem with the connection between your Confluence server and your Acrolinx server. To run a check of your Confluence content, requests are sent from the Confluence server to the Acrolinx server.

To solve this problem, please check your network settings and make sure that the Confluence Server can connect to your Acrolinx Server. If you need help, contact your network administrator.

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