When I try to edit a page in a certain language, I get this message:
... and I can't edit the page in the language I want to. Why does this message appear, and what can I do about it?
This occurs when collaborative editing is activated in Confluence. Because of the way collaborative editing and Scroll Translations work, it is impossible for different users to simultaneously edit pages in different languages once collaborative editing has been activated. This message appears in two scenarios when collaborative editing is activated:
Scenario 1: another user is currently editing the same page in another language.
Scenario 2: another user has made changes to this page in another language, then exited the editor without publishing the changes or saving them as a draft (e.g. by making changes then closing the browser straight afterwards).
Firstly, you have to find out which of the reasons above is causing this error. To find out, click the Edit language button to open the page in the language containing the unsaved changes. If there's another user currently editing the page, then you are in Scenario 1. If there are no other users currently editing the page, then you are in Scenario 2.
Scenario 1: You have to let the other user know you need them to leave the page before you can edit the language you need to edit.
Scenario 2: First, check if there are any unpublished changes on this page. Now:
- If there are unpublished changes, either publish or discard them (you may need to contact the person who created these changes before you do this), then leave the editor by clicking Close.
- If there aren't any unpublished changes, simply leave the editor by clicking Close.