Problem

When updating Confluence or Scroll Versions, the page tree does not load and the message 'Error Loading Children' is displayed instead.

Environment

  • All Scroll Versions versions
  • All Confluence versions

Resolution

Cause

The pages are not indexed correctly.

How to give us more information about this error

When rebuilding Confluence Search Index doesn’t help, please send us additional logs from the browser console. The logging can be checked using the Firebug console or a similar tool depending on your browser.

To be able to further analyze the problem it would be great if you could send us a screenshot of the console when the error occurs to support@k15t.com.