Problem

When updating Confluence or Scroll Versions, the page tree does not load and the message "Error Loading Children" is displayed instead.

Environment

  • All Scroll Versions versions
  • All Confluence versions

Resolution

Cause

The pages are not indexed correctly.

How to give us more information about this error:

We've improved the JavaScript Logging in Scroll Versions 2.4. The logging can be checked using the Firefox web console or a similar tool depending on your browser.

To be able to further analyze the problem it would be great if you could send us a screenshot of the console when the error occurs to help@k15t.com.