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Data included in error reports

Nils Bier

Nils Bier Last update: Oct 18, 2018

In general if there is a problem you should contact our support team. For problems related to the export process itself you can also report it directly from the product.

In case of an error during the Word export the report problem screen will be displayed. The Report Problem functionality allows you to automatically report the error to our support team.

Data included in the error report

  • Confluence content (pages / images) exported so far
  • The log file created during the export containing error details
  • General information about the export (settings you made when starting the export, timing information, etc.)

This data will be stored in the same system that executed the export. It will not be transferred into our support system.

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