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Synchronizations overview

The main entry point of the Backbone UI is the synchronization overview which shows you a list of all existing synchronizations. You can find it either on a project level or a global level. Both screens offer the same set of actions you can do with your synchronizations.

Project synchronizations overview 

Select Project settings > Issue Synchronization > ••• to manage your synchronizations for a single project:

Jira instance synchronizations overview 

If you have Jira admin permissions, select Jira administration > Add-ons > Backbone Issue Sync > Synchronizations > ••• to manage all your synchronizations for the whole Jira instance:


Synchronizations in Backbone can have the following status:


The synchronization is up and running. Issue updates are synchronized according to the configuration.


The synchronization is stopped. No issue updates are synchronized.


The synchronization request has been sent to the synchronization partner and is waiting for their approval.


This synchronization has been requested by your partner and is waiting for your approval.


This synchronization request has been declined. Please delete it.


Backbone has a range of functionality for managing synchronizations:

  • Start/stop: enable or disable Backbone from syncing issues and issue data
  • Edit: allows you to edit the name and description of a synchronization
  • Configure: allows you to define what issue data gets synchronized between instances
  • Troubleshoot: allows you to Analyze & Fix Errors
  • Delete: allows you to permanently delete your synchronization. If the synchronization is not stopped, it will automatically be stopped. 

If you're here for the first time, you should start with creating a new synchronization.

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