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Synchronizations overview

The main entry point of the Backbone UI is the synchronization overview which shows you a list of all existing synchronizations. You can find it either on a project level or a global level. Both screens offer the same set of actions you can do with your synchronizations.

Project synchronizations overview 

Select Project settings > Issue Synchronization > ••• to manage your synchronizations for a single project:

Jira instance synchronizations overview 

If you have Jira admin permissions, select Jira administration > Add-ons > Backbone Issue Sync > Synchronizations > ••• to manage all your synchronizations for the whole Jira instance:


Synchronizations in Backbone can have the following status:


The synchronization is up and running. Backbone synchronizes issue updates according to the configuration.


The synchronization is stopped. No issue updates are synchronized.


Happens in rare cases, a stop and start of the synchronization should help.


A synchronization (with a configuration using mail/file exchange) is not yet fully created. Either the slave synchronization still needs to be created or Backbone performs its initial connection test at the moment. More details in creating a synchronization.


A synchronization (with a master configuration using mail/file exchange) is waiting for the slave configuration to adapt to the latest configuration of the master synchronization.


A synchronization (with a slave configuration using mail/file exchange) needs to be updated to the latest configuration changes of the master synchronization.


Backbone has a range of functionality for managing synchronizations:

  • Start/stop: enable or disable Backbone from syncing issues and issue data

  • Edit: allows you to edit the name and description of a synchronization

  • Configure: allows you to define what issue data gets synchronized between instances

  • Troubleshoot: allows you to Analyze & Fix Errors

  • Delete: allows you to permanently delete your synchronization. If the synchronization is not stopped, it will automatically be stopped. 

If you're here for the first time, you should start with creating a new synchronization.

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