Skip to main content
Get Started with Scroll
Support
Help FAQ
Scroll Apps Migration Hub
Try Our Apps
Main navigation
Close navigation
Main
Help FAQ
Evaluation FAQ
How can I get technical assistance during the evaluation?
Which countries can purchase apps from the Atlassian Marketplace?
What is the Atlassian Marketplace?
Can I extend my free app trial?
Will I be contacted by K15t during my trial?
What happens when my 30-day trial is over?
How do I get an account so I can buy apps?
Licensing FAQ
After my maintenance period expires, can I keep using an app?
Does K15t offer any discounts?
How do I receive my license key after buying an app?
I don't have any Atlassian software installed, but I want to use K15t's apps. What do I need to do?
I have a community / open source license, can I also get a Community / Open Source license for K15t apps for free?
I have an incompatibility issue after renewing Confluence. How can I solve this?
I have Confluence or Jira for 500 users, but want one of your apps for only 25 users. Can I buy an app license for 25 users?
I want to purchase a license for Atlassian software, or for apps such as K15t's products. What do I need to do?
Licensing Troubleshooting
Why Can’t I Trial or Purchase Any Server Apps?
Why should I renew my app maintenance?
App FAQ
General
Downloading an outdated version of an add-on
How can I get a notification for every new release of a Scroll add-on?
What you need to know if you use a snapshot version of one of K15t apps.
Error Messages Troubleshooting
Dealing with UnknownHostException
PacketTooBigException - Packet for Query is too Large
SSL problems during export - unable to find valid certification path to requested target
Restoring the Confluence Trusted Applications Keystore
NullPointerException at com.atlassian.spring.container.ContainerManager.getComponent()
Helping the K15t Support Team
Configuring Confluence Logging
Finding your Support Entitlement Number (SEN) or Cloud Entitlement ID
Creating Confluence Support Zip
Creating a XML Export of a Single Page
Creating a XML Export of a Space
How to create a space export without attachments
Creating a ZIP file of the Working Directory
Enabling Performance Logging
Gathering browser's console content
Getting the Server ID
How to check the browser log
K15t Policies and Agreements
Security Bug Fixing Policy
Support Service Level Agreement (SLA)
End of life policy
Security Advisories
K15t Apps and Text4Shell (CVE-2022-42889)
K15t Apps and Log4Shell (CVE-2021-44228)
Backbone Issue Sync Security Advisories
Scroll Acrolinx Security Advisories
Scroll Documents Security Advisories
Scroll Exporters Security Advisories
Scroll ImageMap Security Advisories
Scroll Translations Security Advisories
Scroll Versions Security Advisories
Scroll Viewport Security Advisories
Technical and organizational measures
Statement Regarding Forge Transition
Privacy Statement
Retrofitting Accessibility into Existing Products Talk Resources
Get Started with Scroll
Support
Help FAQ
Scroll Apps Migration Hub
Try Our Apps
K15t Help Center
Help FAQ Privacy Statement Retrofitting Accessibility into Existing Products Talk Resources
Topics
Help FAQ
Evaluation FAQ
Licensing FAQ
App FAQ
Helping the K15t Support Team
K15t Policies and Agreements
+
3 more pages
