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Cloud
Data Center
Main
Get Started with Scroll
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Main
Basics
Get Started
Key Features
Sync Panel
Example Use Cases
Synchronize a private with a public project
Synchronize only certain issues
Cross Deployment Synchronization
Configure a Project Banner
Synchronize with approval-based configuration
Synchronize with Jira Service Management
Mirroring (same-level support)
2nd Level Support (Jira Service Management to Jira Software)
2nd Level Support (Jira Service Management to Jira Service Management)
Power Customer Support
Synchronize One Project with Multiple Others
Bidirectional synchronization
Synchronize Jira Data Center with Jira Cloud
Migrate Jira Projects
Unidirectional Synchronization
Configuration
Create a Synchronization
Mode: Review vs Immediate
Review Mode
Set up a WebHook
Configuring the synchronization user
Synchronization Detail View
Issue Type Mappings
Field Mappings
Common Field Mapping Types
Fields (Default values)
Workflow Mappings
Project Mapping
Attachments
Comments
Worklogs
Advanced Settings
Connection
Notifications
Synchronizations Overview
How-tos
Limit the synchronized issues
Unlink paired issues
Set the Synchronized Issue as an Issue Link
Sync Not Supported Fields
Pair existing issues to be synchronized
Add a Sync Button
Migrate a Backbone synchronization to a new Backbone synchronization
JQL Search by Backbone Attributes
Import/Export Synchronization Configurations
Restrict Backbone Usage to Certain User-Groups
Clear Sync Panel After Moving Issues Between Projects
Migrate to Jira Cloud
Cloud & Data Center Differences
Migration Path
Server (with Backbone) to Cloud → Cloud to Cloud
Server to Server (with Backbone)→ Cloud to Server (with Backbone)
Server (with Backbone) to Server → Cloud (with Backbone) to Server
Server to Cloud (with Backbone) → Cloud to Cloud
Remote License Migration
Behind firewall
Migration Scripts
Troubleshooting
Analyze and Fix Errors
Fix common problems
General Problem Situations
All fields have English names although Jira is in a different language
Authentication with an external Jira fails
Why are my existing issues not immediately synced after creating a synchronization?
Recently created issue types, fields, etc. are not available when editing configuration
Attachments are not synchronized
Sync Panel Displays Wrong Synchronization Name, and No Link to Partner Project
Issue Specific Problem Situations
Admin or project admin permissions are required
Attachments got duplicated
Bad gateway
Cannot add or remove watcher
Cannot create new issue without mapped issue type
Cannot find transition
Cannot find transition id
Cannot perform transition
Component(s) not valid
Could not resolve value of Project Key
Custom Field Mapping Error
Email Hidden in profile
Fallback user does not exist
Field not on the Screen
Incoming Issue Error
Incoming Version Error
Invalid JQL Filter
Invalid regex syntax
Issue does not exist
Issues must be assigned
Issue type not configured
Epic is not accessible
Missing attachment permissions
Missing Issue
Missing issue type
Missing message
Missing parent Issue error
Missing required fields
No create version permissions
Incompatible message format
No project administration permissions
Option not valid
Outgoing Issue Error
Outgoing Send Error
Outgoing Version Error
Priority not valid
Resolution cannot be chosen
Resolution can not be set
Resolution was not found
Resolution was not mapped
Security level name is not valid
Sprint does not exist
Template error
The requested board cannot be viewed
User does not exist
User not assignable
User was not mapped
Version(s) not valid
Attachment exceeds file size
Workflow operation not valid
Worklog User Failure
Worklog General Failure
Trigger a Resync
Administration
Security Advisories
Licensing
Remote License
Installation
Supported Jira versions
Disable Usage Tracking
Reference
Field Mapping Reference
Component
Dates
Issue links
Kepler custom fields
Elements Connect (formerly nFeed): supported fields
Power Database Fields
Resolution
Scriptrunner: scripted fields
Security level
Synchronize sprints
Version
Watchers
User
Knowledge Base
Add a 'sync issue' button to the view issue screen
Configure only changes made by one synchronization partner to be synchronized
Clear the sync panel
Jira Automation vs Backbone Issue Sync
Data Encryption
Support for Team-Managed Projects
Synchronization Behavior
Deleting a Backbone Synchronization
Uninstalling Backbone
Errors That Are Retried Automatically
How Concurrent Edits Are Handled
Behavior of Moving Synced Issues to Another Project
Issue History – How It's Handled
How a Synchronization Behaves when Restarted After Being Down
Deleting a Synchronized Issue
Synchronizing Projects Already Containing Issues
Handling Personal Data
Name Change: Backbone Work Sync for Jira
Glossary
Data Security and Performance
Certification
Is Backbone ISO certified?
Is Backbone SOC2 Type II compliant ?
Is Backbone GDPR compliant?
Data Security
How does Backbone ensure Cloud protection?
How does Backbone ensure data encryption?
How does Backbone use the Jira REST API?
Who can make changes to the Backbone configurations?
How does Backbone deal with security vulnerabilities?
Does Backbone notify customers in case of security breaches?
Do you have a list of your latest security advisories?
Data Handling
Does Backbone offer data residency?
How does Backbone handle personal data?
What info is exchanged between instances?
What info is stored by Backbone?
Where is my data hosted?
How long are the application logs stored?
Who can access my data?
How can I back up my data and where is it stored?
Is Backbone a data processor?
Does Backbone use any sub-processors when transferring data?
Does Backbone have a diagram illustrating where and how the data is stored and processed?
Data Residency
FAQ about Data Residency
How Does Data Residency Work in Backbone?
Performance
How long does it take for Backbone to sync a particular number of issues?
Can Backbone be used by enterprises and to sync a large number of issues?
How is a syncing error caused by Backbone detected and fixed?
Is there a limit to how many issues can be synced when migrating to Jira Cloud?
Configuration Modes
What different types of connections are possible using Backbone?
Can I synchronize a Jira instance from behind an enterprise firewall?
FAQs
Do you plan to synchronize with other systems?
Can I synchronize an instance without installing Backbone?
Can I have the same issue keys in both projects?
Breadcrumbs
Backbone Work Sync
Data Security and Performance
On this Page
Data Residency
FAQ about Data Residency
How Does Data Residency Work in Backbone?
