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Synchronizations overview

The main entry point of the Backbone UI is the synchronization overview which shows you a list of all existing synchronizations. You can find it either on a project level or a global level. Both screens offer the same set of actions you can do with your synchronizations.

Project synchronizations overview 

Select Project settings > Issue Synchronization > ••• to manage your synchronizations for a single project:

Jira instance synchronizations overview 

If you have Jira admin permissions, select Jira administration > Add-ons > Backbone Issue Sync > Synchronizations > ••• to manage all your synchronizations for the whole Jira instance:


Synchronizations in Backbone can have the following status:


The synchronization is up and running. Backbone synchronizes issue updates according to the configuration.


The synchronization is stopped. No issue updates are synchronized.


Happens in rare cases, a stop and start of the synchronization should help.


A synchronization (with a configuration using mail/file exchange) is not yet fully created. Either the slave synchronization still needs to be created or Backbone performs its initial connection test at the moment. More details in creating a synchronization.


A synchronization (with a master configuration using mail/file exchange) is waiting for the slave configuration to adapt to the latest configuration of the master synchronization.


A synchronization (with a slave configuration using mail/file exchange) needs to be updated to the latest configuration changes of the master synchronization.


Backbone has a range of functionality for managing synchronizations:

  • Start/stop: enable or disable Backbone from syncing issues and issue data

  • Edit: allows you to edit the name and description of a synchronization

  • Configure: allows you to define what issue data gets synchronized between instances

  • Troubleshoot: allows you to Analyze & Fix Errors

  • Delete: allows you to permanently delete your synchronization. If the synchronization is not stopped, it will automatically be stopped. 

If you're here for the first time, you should start with creating a new synchronization.

Bulk start/stop synchronizations

You can start or stop multiple synchronizations at once. You can select which synchronizations to start/stop in two ways:

  • Select specific synchronization you want to start/stop by clicking the checkbox in front of the synchronization name.

  • Select all synchronizations in a certain state by choosing a status from the dropdown next to the checkbox.

Once you’ve selected synchronizations that are in the same state, the start or stop action will be visible above the table. By clicking on the action, the synchronizations will be started/stopped.

If you select synchronizations in different statuses (e.g., one started and one stopped synchronization), there is no common action. Therefore the actions will be greyed out and you are not able to bulk start/stop synchronizations.

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