Backbone Work Sync
5.23 5.22 5.21 5.20 5.19 5.18 5.17 Cloud Data Center
5.23 5.22 5.21 5.20 5.19 5.18 5.17 Cloud Data Center

Attachments are not synchronized

Symptom

Attachments are not synchronized.

Explanation

If the field "Attachment" is hidden in a project configuration, Backbone cannot synchronize attachments. It's still possible to upload attachments to issues but attachments are not visible through the API. This behavior is related to a bug in Jira Server and Jira Cloud.

Solution


Make the "Attachment" field visible in the project settings. Perform a resync with attachments afterwards, to make sure attachments uploaded till now are synchronized again.



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