Backbone Work Sync
5.23 5.22 5.21 5.20 5.19 5.18 5.17 Cloud Data Center
5.23 5.22 5.21 5.20 5.19 5.18 5.17 Cloud Data Center

Missing message

Symptoms

An issue does not get synchronized and appears in the troubleshooting section with the category 'Missing message' and a message like 'A previous message for this issue was not yet processed'.

Cause

Whenever Backbone queries for changes, it generates a message file for each issue with changes. Every message contains a sequence number which guarantees that the messages are applied in the right order at the receiving side – this is especially important for distributed configurations. If you see a missing message error in the troubleshooting, a previous message has not been processed yet.

Resolution

  • Look for other problems for this issue in the troubleshooting screen, and fix them.

  • If the problem still exists, perform a resync in the sender project.

 

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