Breadcrumbs

Sync Panel

Backbone adds a Sync Panel to the view work item screen of all work items in the Jira spaces you are syncing. It displays a variety of information about the synchronization.


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Information in the Sync Panel

You can find the following sections with information in the sync panel.

Synced with

The key of the partner work item. Tip: by hovering over the link, you’ll find a quick copy icon.

work itemsync status

Details about the synchronization status of this work item.

  • up to date  All changes have successfully been synchronized

  • pending  You have made changes that have not yet been confirmed as successfully synchronized by the partner instance

  • error  There is a problem with the synchronization of this work item, and the synchronization has stopped working properly. If you hover over the error message, a tooltip will appear that shows you if the error is in your instance or the partner instance.

Synchronization status

Details about the status of the synchronization of this space.

  • running The synchronization is up and running. Work item updates are synchronized according to the configuration.

  • stopped The synchronization is stopped. Work itemupdates are not getting synchronized.

  • Restart required The synchronization needs to be manually restarted, updates are not being synchronized until restarted.


For more details click on the outgoing link icon, which leads you to the synchronizations overview.

Last received/sent

The time when the work item last received changes from the partner instance or sent changes to the partner instance

Expand or Collapse the Panel

You can expand and collapse the sync panel.

  • When you expand the panel, it will also be expanded automatically when you go to another work item.

  • When you collapse the panel, it will also be collapsed automatically when you go to another work item.

In the collapsed mode, you can also find a quick overview of the state of the synced work item:

  • check mark the work item is successfully syncing (up to date)

  • cross mark there is an issue blocking the work item from syncing (error)

  • 🕑 the work item is in the pending state (pending)

  • empty - the work item is not synced

Hide or Display the Panel

By default, the sync panel is visible to all Jira users. You can restrict who can view the panel either globally or at the space level using the view-sync-panel permission.

  • Global level: Configure this permission in the global permissions to control access across all spaces. You can grant access to specific user groups or to no one, which hides the panel for everyone.

  • Space level: Configure this permission in the space settings to control the panel of the synchronization(s) in one space. As with the global setting, you can grant view access to specific groups or to no one, hiding the panel for all synchronized work items in that space.

When you synchronize to a data center instance, the settings only impact the visibility on your cloud instance. On data center, the access can be changed under project settings > Backbone Work Sync and clicking Visibility Sync Panel.

If you are using Jira Service Management, make sure the synchronization user is member of the Jira-Servicedesk-Group to be able to see the sync info panel