Manage Connected Sites | K15t

Change where a connected site sends its requests, connect more help centers, or remove a site that should stop showing the widget.

Apart from pasting values into the theme of a new site, everything on this page happens in Jira, in the Connected sites table on the Scroll Support Hub screen. Editing a site keeps its Connection ID, even when you change its address, so your Scroll site theme needs no change.

Before You Begin

You are a Jira administrator. Only Jira administrators can open the Scroll Support Hub screen.
To connect another site, you also need permission to edit that Scroll site's theme and publish the site.

Edit a Connected Site

Edit a site to send its requests to a different service space or to change the site address. Editing changes where new requests go from the moment you save. Requests that already exist stay where they were created.

In Jira, go to Settings > Marketplace apps > Scroll Support Hub.
In the Connected sites table, find the site and click to edit connection. The Edit connection dialog opens with the current values filled in.
Change the site address or the service space.
Click Save. A Connection updated message confirms it.

What changes for your visitors

You change	What visitors see
The service space	A different set of request types, taken from the new portal. Requests that visitors sent earlier stay in the old space, and visitors still see them in the widget.
The site address	The widget stops loading on the old address and starts loading on the new one. Update your Scroll site first, so the two match.

Request types and portal settings are cached for up to 15 minutes, so a change you make in Jira can take that long to reach everyone.

Connect More Than One Site

Connect several help centers to one Jira when you want to separate support for different products, brands, or languages. The Connected sites table holds as many websites as you need. Each row has its own address, service space, and Connection ID. Every site goes through the same setup as the first one, described in Connect a Scroll Site.

In Jira, go to Settings > Marketplace apps > Scroll Support Hub.
Click Connect site and add the first help center with its service space.
Click Connect site again for the next help center. Choose a different service space if its requests belong elsewhere.
For each site in turn, click View code snippet in its row and copy the Connection URL and that site's Connection ID.
Paste both values into that site's theme settings, then publish the site.

Every site uses the same Connection URL, but each site has its own Connection ID. If you paste one site's Connection ID into another site's theme, that site's requests go to the wrong service space.

Shared and per-site settings

Shared across all sites	Separate per site
The Connection URL	The Connection ID
Jira and the installed app	The site address
The app's permissions in Jira	The service space that requests go to

Rate limits are shared as well. They count per visitor network address, across all your sites. See Limits.

Telling the sites apart afterward

The widget records the source site on every request it creates. To report on one help center at a time, use JQL with either the site address or the Connection ID. The Connection ID is the safer choice, because it stays the same when the site address changes. See Find Widget Requests in Jira With JQL.

Remove a Connected Site

Editing a site is usually a better choice than removing it. To send requests somewhere else or move the help center to a new address, change the service space or the site URL in the Edit connection dialog. Remove a site when the website is going away for good, or when you want the widget gone from it right away.

Removing a site cannot be undone. If you add the same address again, it gets a new Connection ID, so you have to paste the new value into your Scroll site theme and publish the site again.

In Jira, go to Settings > Marketplace apps > Scroll Support Hub.
In the Connected sites table, find the site and click Delete connection. A confirmation dialog opens and names the site.
Click Delete. A Connection deleted message confirms it.

What stops working

Removing a site takes effect immediately. Within seconds, the widget stops loading on that website, for visitors who are already on the page and for new ones.

The support page on that website goes blank. The widget cannot load without a valid Connection ID.
Visitors who are signed in cannot see or reply to their requests from that website.
A visitor who was partway through signing in is sent back without a session.

What is not affected

Requests already in Jira. They stay as they are, with their comments and attachments.
Your customers' access to those requests through the Jira Service Management portal.
Any other connected site. Each one has its own entry.

Last updated: October 14, 2026