Remote License

Want to know if the remote license is a fit? Check out this help article for more information on remote licensing versus the marketplace license.

The remote license lets you connect to other Jira instances that don’t have to install or license Backbone.

The remote license makes use of endpoints. Each endpoint represents one partner Jira instance you can connect to. For example, if you get a remote license with two endpoints, you can sync to two Jira instances that don’t have Backbone installed at the same time.

If you try to synchronize with more instances than you have endpoints, you will get a license error and will not be able to start the synchronization. As soon as you stop all synchronizations using a Jira as an endpoint, the endpoint will be released, and can be used in other synchronizations.

How to Install the Remote License?

When you get the remote license (requested through the form), you can go to manage apps > Backbone Issue Sync > global settings and upload the the license file, backbone-issue-sync-license.xml, on that page.

Video: upload remote license under Backbone issue Sync’s global settings

Using a Backbone version older than 4.2.4

In case you are using an older Backbone version (4.2.4), you can place your license file, backbone-issue-sync-license.xml, into the folder <JIRA_HOME>/data/backbone-issue-sync. You might have to create the backbone-issue-sync folder yourself. If you are using JIRA Data Center, place the license into the shared home directory in the corresponding path, and not in the local home directory

How can I use the Remote License?

After you uploaded the remote license, you are able to set up a synchronization with a partner instance that doesn’t have Backbone installed. To do this, you create a new synchronization and Backbone automatically detects whether the partner doesn’t have Backbone installed and there is a free endpoint of the remote license. If that’s the case, you can continue setting up the sync by authenticating to the other Jira instance. A step-by-step guide on how to set it up can be found here.

What does the Remote License Look Like?

In the license file, you can verify your expiration date and the amount of your remote endpoints:

CODE

<?xml version="1.0" encoding="UTF-8"?>
<license>
  <info>
    <creation>2024-08-11</creation>
    <holder>IT Unicorns Inc.</holder>
    <creator>K15t Software GmbH</creator>
    <product>Backbone Issue Sync for Jira</product>
  </info>
  <policies>
    <policy type="PRODUCT_KEY">com.k15t.backbone.backbone-issue-sync</policy>
    <policy type="EXPIRATION">2025-08-11</policy>
    <policy type="MAX_REMOTE_ENDPOINTS">1</policy>
  </policies>
  <signature>qwertyuiopasdfghjklzxcvbnm</signature>
</license>