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K15t Help Center

Help FAQ

Evaluation FAQ

How can I get technical assistance during the evaluation?
Which countries can purchase apps from the Atlassian Marketplace?
What is the Atlassian Marketplace?
Can I extend my free app trial?
Will I be contacted by K15t during my trial?
What happens when my 30-day trial is over?
How do I get an account so I can buy apps?

Licensing FAQ

After my maintenance period expires, can I keep using an app?
Does K15t offer any discounts?
How do I receive my license key after buying an app?
I don't have any Atlassian software installed, but I want to use K15t's apps. What do I need to do?
I have a community / open source license, can I also get a Community / Open Source license for K15t apps for free?
I have an incompatibility issue after renewing Confluence. How can I solve this?
I have Confluence or Jira for 500 users, but want one of your apps for only 25 users. Can I buy an app license for 25 users?
I want to purchase a license for Atlassian software, or for apps such as K15t's products. What do I need to do?
Licensing Troubleshooting
Why Can’t I Trial or Purchase Any Server Apps?
Why should I renew my app maintenance?

App FAQ

General

Downloading an outdated version of an add-on
How can I get a notification for every new release of a Scroll add-on?
What you need to know if you use a snapshot version of one of K15t apps.

Error Messages Troubleshooting

Dealing with UnknownHostException
PacketTooBigException - Packet for Query is too Large
SSL problems during export - unable to find valid certification path to requested target
Restoring the Confluence Trusted Applications Keystore
NullPointerException at com.atlassian.spring.container.ContainerManager.getComponent()

Helping the K15t Support Team

Configuring Confluence Logging
Finding your Support Entitlement Number (SEN) or Cloud Entitlement ID
Creating Confluence Support Zip
Creating a XML Export of a Single Page

Creating a XML Export of a Space

How to create a space export without attachments

Creating a ZIP file of the Working Directory
Enabling Performance Logging
Gathering browser's console content
Getting the Server ID
How to check the browser log

K15t Policies and Agreements

Security Bug Fixing Policy
Support Service Level Agreement (SLA)
End of life policy

Security Advisories

K15t Apps and Text4Shell (CVE-2022-42889)
K15t Apps and Log4Shell (CVE-2021-44228)
Backbone Issue Sync Security Advisories
Scroll Acrolinx Security Advisories
Scroll Documents Security Advisories
Scroll Exporters Security Advisories
Scroll ImageMap Security Advisories
Scroll Translations Security Advisories
Scroll Versions Security Advisories
Scroll Viewport Security Advisories

Technical and organizational measures
Statement Regarding Forge Transition

Privacy Statement
Retrofitting Accessibility into Existing Products Talk Resources

Scroll Sites Data Center

Basics

Get Started

Administration

Installation
Set Viewing Permissions
Set Theme Editing Permissions
Edit, Copy, or Delete a Theme
Download and Install a Theme as a File

Troubleshooting

I Am Logged Out When Trying to Access a Viewport
My Viewport doesn't work with a proxy server setup
The theme list take too long to load when configuring a Viewport or in the general Themes overview

Advanced Scroll App Settings
Configure Global URL Redirects
Custom Domains and Reverse Proxies
Add Viewports Using the REST API
Security Advisories
Behavior of the Get Started Pop-Up

Configure Scroll Sites

Restricted Viewport Paths

Development

Placeholders

Theme development troubleshooting

Umlaut Encoding for POST Requests
Viewport Does Not Find Pages with Special Characters When Going Through Apache / mod_proxy
How to fix broken pagetree icons in the Web Help Theme

Advanced Content Rendering
Creating a Configurable Theme

Template Recipes

Templates

Add blog templates
Add error templates
Add page templates
Individual templates for pages

Navigation

Add breadcrumbs
Automatically generate a TOC using page headings
Rendering Table of Contents macro
Create links
Numbered pages and sections
Override the default Viewport Control Opener
Output a page tree

Search and SEO

Using Page Properties in Templates for SEO
Implementing quick search results
Search Template Recipe
User Search Recipe
Using a sitemap.xml file
Display more page data in search results
Exclude specific attachment types in search results

Confluence/Viewport Macros and Features

Customizing the Attachments Macro in a Viewport
Displaying and Adding User Comments
Add a like button to pages, comments or attachments
Overriding the output of macros
Customize RSS feed for blog posts
"Share the page" in a Viewport
Display page labels on Viewport pages
Enabling custom Source Code Highlighting

Displaying forms

How to submit a form from JS

Adding a Slideshow

(External) Files and Media

Referencing JS/CSS and Image Files
Implement expand-on-click images

Integration with Other Scroll Apps

Exporting with Scroll Exporters from a Viewport
Publish Versions, Languages and Variants with Scroll Documents

Integration with Legacy Scroll Apps

Integrate with Scroll Versions or Scroll Translations
Set a Fallback When Pages Don't Exist in a Language in Scroll Translations
Switching Between Languages Created in Scroll Translations
Recently Updated macro with Scroll Versions change pages
Switching Between Spaces Published by Scroll Versions

Integration with third-party software

Displaying Additional User Information from the User Profile Plugin
Integrating Disqus Comments
Making Gliffy macros resizable
Making UI-Expand macro of RefinedToolkit work
Displaying Viewport Content in an iframe
General third-party app implementation
Trigger EliteSofts Page View Macro through Scroll Viewport
Integrate Midoris Archiving Plugin

Content Management with Page Properties
Context-Sensitive Help

Template Contexts

Theme Guidelines
Theme Properties
Search Context
Error Context
Page Context
Blog Overview Context
Supported Macros

Make your app compatible with Scroll Sites
How to create and develop a Scroll Sites theme
Password Protect Content for Anonymous Users
Get Help with Theme Development
Get Started with Theme Development
Group Viewports in a Collection
Develop Pluggable Placeholders

The Help Center Theme

Best Practices

Add a Sitemap
Theme Image Dimensions, Sizes and Formats
Using Images
Using Macros

Structure Your Help Center

Use cases

In App Help

Customize the Theme

Add custom fonts
Article Page Settings

Space Home Page Settings

Hero Layout
Detail Layout

Portal Page Settings

Theme Settings File

Theme Settings File up to 2.20.5
Theme Settings File up to 2.19.2

Inject Custom CSS and JavaScript
Global Settings
Settings Using Confluence Info

Integrations

Viewport Macros

Assign Meta Tags
Create a Form
Use the Redirect Macros
Viewport RSS Feed

How Tos

How to hide content on pages from being displayed in Viewport

Migrate to Confluence Cloud

Migration Path

How to Keep URLs as Stable as Possible

Server and Cloud Differences

Inline Comments in the Editor

Basics

Retirement of Inline Comments in the Editor
Get Started

FAQs

Can I add, reply and delete inline comments in the editor?
Why can't I get out of an inline comment marker when editing?
Why is an inline comment I just added when viewing a page not visible in the editor?

Scroll ImageMap

Basics

Get Started
ImageMap Editor
Scroll ImageMap Examples

Administration

Security Advisories
Minimum System Requirements
Installation

Migrate to Confluence Cloud

Cloud & Server Differences
Migration Path

Scroll PDF Exporter

Exporting a PDF File

Get Started
Export to PDF
Export Content via REST API
Perform a Debug Export

Design Custom Templates

Create and Manage Custom Templates

Download a Template
Upload a Template

Customize Document Sections

Add Placeholders
Add a Table of Tables / Figures / Code Blocks / Equations
Add Table Content
Create a Custom Background
Customize the Look of Rotated Pages
Define Different Page Numbering
Enable Different First Page for Content Section

Define Styles

Style Macros
Style Text
Style Tables

Define Template Settings

Preselect Export Templates

Define Export Properties

Define Link Label References for Internal Links and Figures/Captions

Modify Export Behavior

Intro to Macros
Manually Add a Page Break
Add Captions to Images, Figures, and Tables
Override the Confluence Page Title in Exports
Change the Table Format
Add Bookmarks to Exports
Use Page Properties as Custom Placeholders
Change the Page Orientation
Keep Content Together
Ignore Content in Confluence, but Include it in Exports
Ignore Content in Exports
Add an Index

Migrate to Confluence Cloud

Migration Path
Migrate Export Templates using the Confluence Cloud Migration Assistant
Cloud & Server Differences

Administration

Configure Branded Templates

Create Branded Templates

Domains for Scroll PDF Exporter
Installation
Security Advisories

Development

Make Your App's Macros Display Properly in Exports
Starting an Export from within Your App

Reference

Troubleshooting

02/04/25 - Scroll Exporter Service Outage
Scroll Documents placeholders are not working in exports
When Customizing a Template, Some Fonts are not Displayed in the Template Editor
When Exporting Embedded Attachments, the Attachments Cannot be Opened in the Generated Export

Template Library: A User's Guide

Configuring your Confluence Page
Configuring your Export Template

Request Support
How Headings are Handled
How Tables are Handled
Scroll Placeholders
Scroll Macros
Supported Macros and Features

FAQs

How can I limit the number of heading levels for my Table of Contents?
How can I disable numbering in the table of contents?
How can I insert an export button?
How can I use Confluence page labels to exclude content in an export?
How can I style heading levels greater than level 6?
How Can I Prevent Page Breaks in Table Cells and Macro Content?
How can I disable the background of Scroll Ignore macros?
Does Scroll PDF Exporter support data residency?
6 benefits of Scroll PDF Exporter
How Accessible Is Scroll PDF Exporter?

Scroll Sites

Introduction

Get Started

Create and Maintain a Site

Create a Site
Update a Site
Resolve Site Issues
Delete a Site

Configure Access to a Site

Connect a Custom Domain
Customize URL Paths

Protect Access to a Site

Protect Site Access With Tokens
Protect Site With SAML Single Sign-On

Go Live With a Site
Unpublish a Site

Manage Redirects

Simple (Literal) Redirects
Advanced (RegEx) Redirects

Manage Content for a Site

Add and Remove Content Sources

Create and Edit Content

Resize and Align Images
Resize Tables

Preview and Check Content
Set a Default Language
Allow to Display Content From Any Includes
Display Versioned Content
Display Translated Content
Display Conditionalized Content (Variants)

Customize the Look and Feel

Using the Theme Configurator

Configure the Help Center Theme

Customize Site Logo, Header, Footer, and Favicon

Customize Page Types

Customize the Portal Page
Customize the Content Source Page
Customize Article Pages
Customize the Search Results Page

Exclude Articles From Navigation and Search
Define Pinned, News and Call-to-Action Pages
Supported Macros and Features (Help Center Theme)
Supported Third-Party Macros (Help Center Theme)
Enable and Customize Cookie Consent Management

Configure Integrations

Analytics Integrations
Help Desk Integrations
Incident Communication Integrations
Article Feedback Integration
Integrations Discounts

Enable AI Search

AI Search Analytics Integration

Inject Custom CSS

Using Design Tokens in Custom CSS

Advanced CSS Customization

Add Custom Fonts
Restrict CSS styles to specific article pages
Restrict CSS styles to page templates
Design Tokens

Components

Header
Footer
Banner
Search bar
Search input
Search suggestion
Table of contents
Dropdown

Inject Custom JavaScript
Recommended Custom Image Formats

Purchase A Third-Party Theme

Share and Embed Content

Share Links

Embed In-App Help

Advanced In-App Help Customizations

Generate Stable Links (Context Keys)

Administration

Installation
Permission to Use the App
App Access to Confluence Spaces and Content
Security Advisories

Troubleshooting

Custom Domain Setup Fails
Cannot See Scroll Sites in the Apps Menu
My Latest Change Doesn't Appear In the Live Site

How Tos

Hide Sections of Pages in Your Site
Control Publishing of Changes
Show Different Content Depending On The Audience
Create a Multilingual Site
Integrate Release Notes and Roadmap from Released.so
Convert a Content Source From a Space to a Scroll Document
Build Scroll Sites Optimized Macros
Verify My Site With The Google Search Console
Change the Order of Versions in the Version Picker in the Help Center
Move a Custom Domain From One Scroll Site to Another Site
Embed Arcade Into a Scroll Site Page
Migrate Custom Code From Scroll Viewport to Scroll Sites

FAQs

What Features Are Missing in Scroll Sites?
Pricing - How Much Does Scroll Sites Cost?
SEO – How Is My Site Indexed and Ranked by Search Engines?
Security – How Secure Is Scroll Sites?
Load Time and Uptime – How fast and reliable is access to Scroll sites?
Accessibility – Are Scroll Sites Accessible? Our Accessibility Statement
How Does Search in the Help Center Theme Work?
What Are the Advantages of Using Scroll Sites Over Competitors?
What Are the Advantages Of Using Scroll Sites' Help Center Over Jira Service Management (JSM) Knowledgebase?
How Does Scroll Sites Construct URLs?
Which Scroll Document Versions Should I Add to My Site?
Why Does the Table of Contents Or Page Tree Macro Not Show in the Help Center Theme?
Why Do My Videos Not Play or Load in My Scroll Site?
What Cookies Do Scroll Sites Set?
What Is Scroll Sites' AI Search?
What Browsers Do Scroll Sites Support?
Why Do Custom Emojis Not Show in My Scroll Site?
Why Does My Help Center Article Content Not Use The Whole Page Width?

Best Practices

Referencing Content – Best Practices
Formatting Content – Best Practices
Embedding Help – Best Practices
Optimizing for searchability and retrieval (for standard and AI search) – Best Practices
Optimizing for Search Engines (SEO) – Best Practices

Example Pages

Video Tutorials (Help Center)
API References (Help Center)
FAQ Pages (Help Center)

Release Notes

Scroll Sites is Here

Translations for Scroll Documents

Scroll Apps for Confluence

Getting Started

Tutorials

Scroll Sites: Publish Documentation to a Public Help Center
Scroll Exporters: Export Documentation to PDF, Word, or HTML
Scroll Documents: Manage Versions, Variants, and Translations of Your Content

Reference

How to Set Up a Confluence Site and Install the Scroll Apps
Guide to choosing the right Scroll apps
Example Help Centers

Scroll Versions

Basics

Get Started
Navigate the App
Glossary
Permissions

Versioning

Intro to Version Management
Manage Versions
Add/Edit a Versioned Page
Compare Versioned Content
Move a Versioned Page
Link to Pages in a Versioned Space
Merge Versions
Remove a Versioned Page
Delete Version

Conditional Content and Variants

Intro to Conditional Content and Variants
Manage Variants
Display Variants
How to Use the Conditional Content Macro
Make Pages Conditional

Publishing

Publish to the Web
Publish to a Document

Publish in Confluence

Publish to a New Space
Publish to an Existing Space
Publish within the Same Space
Publish to a Remote Confluence System

Workflows

Intro to Workflows
Compatibility with Comala Document Management
Change the Workflow Status of All Pages of a Particular Version
Publishing with Workflows

Advanced Content and Help

Intro to Context-Sensitive Help
Intro to Content Reuse
Use Page Keys

Duplicate Page Titles

Disabling Duplicate Page Titles

Advanced Scroll App Settings

Administration

Perform and Log Scroll Health Checks
Restrict Scroll Versions Activation by Space

Page Tree and Macro Performance in Versioned Spaces

Improve Performance in Versioned Spaces

Compatibility with Themes
Security Advisories
Update Scroll Versions

Scroll Search

CQL Types and Fields

Deactivate Scroll Versions
Scroll Roles

Migrate to Confluence Cloud

Migrate Spaces That No Longer Need Scroll Versions
Replace (Excerpt) Include+ Macros

Development

Use the REST API

REST API Resources
REST API Usage and Examples

Use the Java API

Add the Java API to Your Project
Workflow Notification Plugin Tutorial

Integrating a Custom Theme

Knowledge Base

Delete All Versions of a Page
Use Page Title URLs for Pages with Special Characters in Title
Remove Unversioned Pages
Collaborative Editing and Drafts
Freeze a Version
Downgrade to a Previous Version of Scroll Versions
Pages Created When Versioning a Page
Publish a Single Page Alternatives
Work with Unversioned Pages
Work with Variables
Difference Between Permalinks and Page Keys
Supported Macros and Features
Reduce Confluence Index Flush Jobs
Set Your Personal Scroll Versions Preferences
Behavior of Comments when Publishing
Change the Version of a Page
Deactivate the Public View
Disable Scroll Versions Onboarding Notifications

Troubleshooting

Error Rendering Page Property Macro "com.k15t.scroll.platform.model.SpaceRoles"
How to Resolve a Dark Feature Banner
Migration To Scroll Documents Times Out
Preview Message "Publishing.Preview is currently queued"
Publishing Warning "Page contains a link to a page that cannot be published"
Resolve "Change name must match page naming pattern" Error
Resolve "Macro Rendering Error"
Restriction Issue When Publishing "Page X will be restricted for Edit if Scroll Versions..."
Scroll Versions Controls Still Displaying After Uninstalling
Seeing "Error Loading Children" in the Page Tree
Version Pages Appearing in the Page Tree
Scroll Versions Disabled in Confluence's App Manager
Repair Links to Change Pages
Resolve "Failed to acquire lock for" Error
Installation Error "We are unable to generate an trial license. The plugin key is invalid. Please contact us if the problem persists."
Resolve "Original Page X is dirty (modified)!"

Scroll Word Exporter

Exporting a Word file

Get started

Workflow overview

Create Word template
Upload Word Template

Bundled templates explained

Export to Word
Export Content via REST API
Perform a Debug Export

Managing Export Templates

What is an Export Template?
Create and Manage Export Templates

Define the Template Settings & Export Properties

Preselect Export Templates
Define Link Label References for Internal Links and Figures/Captions

Custom Word Template Design Guide

Overview on the Available Styles

Define Styles

Defining Caption Styles
Defining Page Breaks
Defining a Section Column Output
Defining the Style of Monospaced Text
Defining Table Styles
Numbering Headings
Defining List Styles
Defining Paragraph Styles

Add Placeholders

Add Structural Elements

Creating a Header or Footer
Creating a Table of Contents
Creating a Table of Code Blocks
Creating a Table of Equations
Creating a Table of Figures
Creating a Table of Tables
Creating a Title Page
Creating an Index

Add Word Macros

Scroll Word Exporter macros

Add Bookmarks to Exports
Add Captions to Images, Figures, Code Blocks, Equations and Tables
Change the Page Orientation
Change the Table Format
Generate Index Terms
Ignore Content in Confluence, but Include it in Exports
Ignore Content in Exports
Insert an Export Button
Keep Content Together
Manually add a page break
Override the Confluence Page Title
Scroll Macros

Migrate to Confluence Cloud

Migration Path
Migrate Export Templates using the Confluence Cloud Migration Assistant
Cloud & Server Differences

Administration

Domains for Scroll Word Exporter
Glossary
Installation
Key features
Request Support
Security Advisories
Supported Macros and Features

Development

Make your App's Macros Display Properly in Exports
Starting an Export from within Your App

Troubleshooting

Problems with Exported Word Files

Scroll Documents placeholders are not working in exports
Table of Contents Page Numbers do not Match Actual Page Numbers in Document
Styles are not Displayed Correctly
Table Heading Rows in Table are not Preserved
Scroll Pagetitle Macro does not Work
Heading Levels are Different than in Confluence
Table Text is in Times New Roman

FAQs

What versions of Microsoft Word are supported?
How can I insert an export button?
How can I prevent a placeholder error notification from being rendered in my export?
How Heading Levels are Handled
Page layouts are not respected
How can I use Confluence page labels to exclude content in an export?
How to add Automatic hyphenations in Word
What Word file formats are supported?
Where are my templates stored?
Why do Scroll Exporters open HTTP Connections to Confluence?
Why are images not included in the export?
How can Word limitations affect my export?
Does Scroll Word Exporter Support Data Residency?

Backbone Work Sync

Basics

Get started
Key Features
Sync Panel

Migrate to Jira Cloud

Cloud & Data Center Differences

Migration Path

Server (with Backbone) to Cloud → Cloud to Cloud
Server to Server (with Backbone)→ Cloud to Server (with Backbone)
Server (with Backbone) to Server → Cloud (with Backbone) to Server
Server to Cloud (with Backbone) → Cloud to Cloud
Remote License Migration
Behind firewall

Cloud Roadmap
Migration scripts

Example Use Cases

Unidirectional synchronization
Synchronize one project with multiple others
Synchronize a private with a public project
Synchronize only certain issues

Cross Deployment Synchronization

Configure a Project Banner

Synchronize with approval-based configuration

Synchronize with Jira Service Management

Mirroring (same-level support)
2nd Level Support (Jira Service Management to Jira Software)
2nd Level Support (Jira Service Management to Jira Service Management)
Power Customer Support

Bidirectional synchronization
Synchronize Jira Data Center with Jira Cloud
Migrate Jira Projects

Configuration

Create a Synchronization

Mode: Review vs Immediate
Review Mode
Set up a WebHook

Configuring the synchronization user
Synchronization detail view
Issue Type Mappings

Field Mappings

Common Field Mapping Types

Fields (Default values)
Comments
Attachments
Workflow Mappings
Project Mapping
Worklogs
Advanced Settings
Connection
Notifications
Synchronizations Overview

How-tos

Import/export synchronization configurations
Limit the synchronized issues
Unlink paired issues
Restrict Backbone usage to certain user-groups
Set the Synchronized Issue as an Issue Link
Sync Not Supported Fields
Pair existing issues to be synchronized
Add a sync button
Migrate a Backbone synchronization to a new Backbone synchronization
JQL search by Backbone attributes
Clear Sync Info Panel after moving issues between projects

Troubleshooting

Trigger a resync

Fix common problems

General problem situations

All fields have English names although Jira is in a different language
Authentication with an external Jira fails
Sync info panel displays wrong synchronization name, and no link to partner project
Why are my existing issues not immediately synced after creating a synchronization?
Recently created issue types, fields, etc. are not available when editing configuration
Attachments are not synchronized

Issue specific problem situations

Analyze and fix errors

Administration

Installation
Security Advisories
Disable Usage Tracking

Licensing

Remote License

Supported Jira versions

Reference

Field mapping reference

Component
Dates
Issue links
Kepler custom fields
Elements Connect (formerly nFeed): supported fields
Power Database Fields
Resolution
Scriptrunner: scripted fields
Security level
Synchronize sprints
Version
Watchers
User

Synchronization behavior

How a synchronization behaves when restarted after being down
How concurrent edits are handled
Issue history – how it's handled
Order of issue synchronization of issue changes
Synchronizing projects already containing issues
Deleting a Synchronized Issue
Deleting a Backbone Synchronization
Uninstalling Backbone
Errors that are retried automatically
Behavior of moving synced issues to another project

Glossary

Knowledge Base

Add a 'sync issue' button to the view issue screen
Configure only changes made by one synchronization partner to be synchronized
Basic Authentication Change Notice
Username Deprecation Notice
Clear the sync info panel
Change integration user to atlassian account

Support for team-managed projects
Jira Automation vs Backbone Issue Sync
Data Encryption
Handling Personal Data
Name Change: Backbone Work Sync for Jira

Data Security and Performance

Certification

Is Backbone ISO certified?
Is Backbone GDPR compliant?

Data Security

How does Backbone ensure Cloud protection?
How does Backbone ensure data encryption?
How does Backbone use the Jira REST API?
Who can make changes to the Backbone configurations?
How does Backbone deal with security vulnerabilities?
Does Backbone notify customers in case of security breaches?
Do you have a list of your latest security advisories?

Data Handling

Does Backbone offer data residency?
How does Backbone handle personal data?
What info is exchanged between instances?
What info is stored by Backbone?
Where is my data hosted?
How long are the application logs stored?
Who can access my data?
How can I back up my data and where is it stored?
Is Backbone a data processor?
Does Backbone use any sub-processors when transferring data?
Does Backbone have a diagram illustrating where and how the data is stored and processed?

Data Residency

FAQ about Data Residency
How Does Data Residency Work in Backbone?

Performance

How long does it take for Backbone to sync a particular number of issues?
Can Backbone be used by enterprises and to sync a large number of issues?
How is a syncing error caused by Backbone detected and fixed?
Is there a limit to how many issues can be synced when migrating to Jira Cloud?

Configuration Modes

What different types of connections are possible using Backbone?
Can I synchronize a Jira instance from behind an enterprise firewall?

FAQs

Do you plan to synchronize with other systems?
Can I have the same issue keys in both projects?

Scroll Exporter Extensions

Extensions

Change the Page Orientation
Ignore Content in Exports
Ignore Content in Confluence, but include it in Exports
Manually Add a Page Break
Add Captions to Images, Figures, and Tables
Generate a List of Index Terms
Add Bookmarks to Exports
Change the Table Format
Override the Confluence Page Title in Exports
Insert an Export Button
Keep Content Together

Migrate to Confluence Cloud

Cloud & Server differences
Migration path

Scroll Viewport Cloud

Get Started

Configure and Manage a Site

Create a Site
Generate a Preview
Publish and Update a Site

Configure Integrations

Analytics Integrations

AI Search Analytics Integration

Help Desk Integrations
Article Feedback Integration
AI Search Integration
Incident Communication Integrations
Integrations Discounts

Connect a Custom Domain
Customize URL Segments

Set Up Authenticated Access

Set Up SAML Single Sign-On
Restrict Site Access with Tokens

Set Site Language(s)

Manage Redirects

Literal Redirects
Fallback Redirects

Delete a Site

Define and Structure Content

Add and Remove Content Sources

Create and Edit Articles and Topics

Resize and Align Images
Resize Tables

Define Pinned, News and Call-to-Action Pages
Change Descriptions in the Site
Allow to Display Content From Any Includes
Exclude Pages From Navigation and Search
Display Versions
Display Variants
Display Translations
Preview and Check Content

Supported Macros and Features

Supported Third-Party Macros

Style and Customize a Site

Overview of the Help Center Theme
Customize Header, Footer, and Favicon
Customize the Content Source Page
Customize Article Pages
Customize the Portal Page
Customize the Search Results Page

Inject Custom CSS

Using Design Tokens in Custom CSS

Migrate to New Design Tokens

Advanced CSS Customization

Add Custom Fonts
Restrict CSS styles to specific article pages
Restrict CSS styles to page templates
Design Tokens

Components

Header
Footer
Banner
Search bar
Search input
Search suggestion
Table of contents
Dropdown

Inject Custom JavaScript
Recommended Custom Image Formats
Fixed Templates

Share and Embed Content

Share Links

Embed In-App Help

Advanced In-App Help Customizations

Generate Stable Links (Context Keys)

Administration

Installation
Permission to use the app
App Access to Confluence Spaces and Content
Security Advisories

Troubleshooting

Custom Domain Setup Fails
Unable to Add a Space as a Content Source
Unable To Add a Document As a Content Source
Content Source Could Not be Found
Previews in the app don't show images
Context Key Links Lead to 404 Pages
Failed Publishing Content Source Logo
Changelog is showing wrong change count
Order of page tree in Viewport is different than in Confluence
Duplicate URL Segment - Generating Preview Failed
Cannot See Viewport in the Apps Menu
Broken Ancestors - Generating Preview Failed

How Tos

How To Hide Sections of Articles in Viewport
How To Use Duplicate Page Titles in Viewport
How To Insert a Jira Issue Macro
How To Convert a Content Source From a Space to a Scroll Document
How To Control Publishing of Changes
How to Show Different Content Depending on the Audience
How To Hide Markers Shown for Unicode Directionality Formatting Characters
How To Verify My Viewport Site With The Google Search Console
Create a Multilingual Help Center
How To Change the Order of Versions in the Version Picker in Viewport
How To Move a Custom Domain From One Viewport Site to Another Site
Navigate From Article in Site Directly to Confluence Page
Integrate Release Notes and Roadmap from Released.so
How To Upgrade To Scroll Sites
Embed Arcade Into a Viewport Article

FAQs

SEO – How Is My Site Indexed and Ranked by Search Engines?
Pricing - How Much Does Scroll Viewport Cost?
How Secure Is Scroll Viewport?
Are Viewport Sites Accessible? Our Accessibility Statement
How Does Scroll Viewport Construct URLs?
How Does Search on Viewport Sites Work?
How fast and reliable is access to Viewport sites (load time and uptime)?
What Browsers Do Viewport Sites Support?
What cookies do Viewport sites set?
Why Allow to Set Up Fallback Redirects when Adding Variants and Translations?
What Are the Advantages Of Using Scroll Viewport Over Competitors?
What Are the Advantages Of Using Scroll Viewport Over Jira Service Management (JSM) Knowledgebase?
Why does the table of contents or page tree macro not show in my Viewport site?
Why Do My Videos Not Play or Load in My Viewport Site?
Why Do Custom Emojis Not Show in My Viewport Site?
What Is Viewport's AI Search?
Why Does My Article Content Not Use The Whole Page Width?
How Does the Launch of 'Scroll Sites' Affect Me as a Viewport Cloud User?
What Features Are Missing in Scroll Sites?

Best Practices

Formatting Content – Best Practices
Referencing Content – Best Practices
Optimizing for Search Engines (SEO) – Best Practices
Embedding Help – Best Practices
Optimizing for searchability and retrieval (for standard and AI search) – Best Practices

Example Pages

Video Tutorials
API References
FAQ Pages

Release Notes

Archive – Release Notes

2023-12-21
2023-12-20
2023-12-07
2023-12-01
2023-11-30
2023-11-02
2023-10-17
2023-09-12
2023-08-23
2023-08-07
2023-07-24
2023-07-13
2023-06-22
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2023-06-06
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2023-05-12
2023-05-10
2023-04-11
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2023-03-16
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2023-02-13
2023-02-01
2023-01-11
Scroll Viewport Cloud 2022-12-23
Scroll Viewport Cloud 2022-12-21
Scroll Viewport Cloud 2022-12-19
Scroll Viewport Cloud 2022-12-15
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Scroll Viewport Cloud 2022-07-13
Scroll Viewport Cloud 2022-05-31
Scroll Viewport Cloud 2022-05-17
Scroll Viewport Cloud 2022-05-02
Scroll Viewport Cloud 2022-04-28
Scroll Viewport Cloud 2022-03-29
Scroll Viewport Cloud 2022-03-23
Scroll Viewport Cloud 2022-03-14-09-16
Scroll Viewport Cloud 2022-03-02
Scroll Viewport Cloud 2021-02-14
Scroll Viewport Cloud 2022-02-01
Scroll Viewport Cloud 2022-01-18
Scroll Viewport Cloud 2022-01-10
Scroll Viewport Cloud 2021-12-23
Scroll Viewport Cloud 2021-12-20
Scroll Viewport Cloud 2021-12-10
Scroll Viewport Cloud 2021-12-07
Scroll Viewport Cloud 2021-11-23
Scroll Viewport Cloud 2021-11-11
Scroll Viewport Cloud 2021-10-28
Scroll Viewport Cloud 2021-10-13-17-45
Scroll Viewport Cloud 2021-10-05
Scroll Viewport Cloud 2021-09-22
Scroll Viewport Cloud 2021-09-07
Scroll Viewport Cloud 2021-08-18
Scroll Viewport Cloud 2021-08-04
Scroll Viewport Cloud 2021-07-15
Scroll Viewport Cloud 2021-07-13
Scroll Viewport Cloud 2021-07-01
Scroll Viewport Cloud 2021-06-16
Scroll Viewport Cloud 2021-05-31
Scroll Viewport Cloud 2021-05-06
Scroll Viewport Cloud 2021-05-03
Scroll Viewport Cloud 2021-04-22
Scroll Viewport Cloud 2021-04-08
Scroll Viewport Cloud 2021-03-10
Scroll Viewport Cloud 2021-02-22
Scroll Viewport Cloud 2021-02-09
Scroll Viewport Cloud 2021-02-01
Scroll Viewport Cloud 2021-01-20
Scroll Viewport Cloud 2020-12-18
Scroll Viewport Cloud 2020-12-15
Scroll Viewport Cloud 2020-12-01
Scroll Viewport Cloud 2020-11-18
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Scroll Viewport Cloud 2020-06-24
Scroll Viewport Cloud 2020-05

Scroll HTML Exporter

Exporting a HTML File

Get Started
Export to HTML
Export Content via REST API
Perform a Debug Export

Custom HTML Template Design Guide

Create and Manage Custom Templates

Define Template Settings

Preselect Export Templates

Define Export Properties

Defining Page Labels to Exclude Child Pages

Template Customization

Custom CSS Examples
Custom JavaScript Examples
Adding Metadata to the Template

Scroll HTML Exporter Macros

Applying Captions to Tables and Figures
Ignore Content in Confluence, but Include in Exports
Overwriting Confluence Page Title
Ignoring Content in the Export

Migrate to Confluence Cloud

Migration Path
Cloud & Server Differences

Administrators Guide

Changes to Template Customization
Custom Export Template Feedback
Domains for Scroll HTML Exporter
Installation Guide
Request Support
Roles and Permissions
Security Advisories
Supported Macros and Features

Development

Make your app's macros display properly in exports
Starting an Export from within Your App

FAQs

Does Scroll HTML Exporter Support Data Residency?
How does Scroll HTML Exporter Handle Headings?
How can I use Scroll Document Context Keys in my Export?
Why can I not find specific content when searching the HTML export?

Scroll Content Quality Documentation

Get Started

Configure Rulesets

Text Capitalization
Text Replacement
Broken External Links
Image Alt Text
Allow/Block Macros
Allow/Block Page Elements
Heading Level Sequence

Advanced Edit Mode
Bundled Rulesets

Release Notes

Scroll Content Quality 2024-04-23
From Beta to Beyond: Introducing Scroll Content Quality GA with Transition To Paid Model

Scroll Documents

Introduction

Get Started

Navigate the App

Document Library
Document Manager
Document Settings
Scroll Page Details, Document Toolbox, and Workflow Status

Glossary

Use Cases

Create and Manage Product Documentation in Confluence
Create and Manage Modular Product Manuals in Confluence
Create and Manage Company Guides, Manuals, and Employee Handbooks in Confluence
Create and Manage Process Documentation in Confluence

Create, Manage and Version Documents

Create a Document
Define and Edit Document Details
Save a Version
Define and Edit Version Details
Edit Version Prefix
Overview and Organize Versions
Manage Restrictions
Delete a Document and its Versions
Move a Document
Copy Properties When Saving Versions

Edit and Structure Documents

Organize Page Tree
Edit Pages
Overwrite Page Content Between Versions
Copy Page Tree
Add Existing Page Tree

Track and Review Documents

Manage Page-level Workflows

Assign, Switch, and Disable a Workflow
View and Set Workflow Statuses
Save Versions with Workflows
Publish with Workflows

View Activity
Compare Versions
Set and Track Version Statuses

Create and Manage Read Requests

Create a Read Request
Manage Read Requests and Confirmations
Close a Read Request
Delete a Read Request

Deliver and Publish Documents

Browse the Document Library
Read in the Document Reader
Assign Context Keys
Add Scroll Page Titles
Publish to Confluence
Publish to a Scroll Site
Export to PDF, Word, or HTML
Copy to a Different Space

Advanced Document Management

Version a Document That Contains Included Content
Reuse Content in a Scroll Document
Assign Scroll Page IDs and Manage Page Groups

Manage Translations

Quick Start Tutorial: Set Up and Manage Translations
Define and Delete Languages
Create and Delete Translations
Navigate Translations
Update Translations
Reuse Translations

External Translation using XLIFF

Translate a Version Externally
Working with XLIFF
Include and Exclude Pages from Xliff Exports

Translate Reusable Content
Export and Publish Translations
Mark Content as Non-Translatable

Manage Variants

Quick start Tutorial: Set Up and Manage Variants

Define and Edit Variants

Tutorial: Define and Edit Multiple Variant Rules

Define Conditional Content
Preview Variants
Export and Publish Variants

Administration

Install Scroll Documents
Assign the Required Permissions

Perform a Document Health Check

Available Document Health Checks

Enable Scroll Documents in Selected Spaces Only
Disable Usage Tracking for a User
Disable Usage Tracking for the Whole Instance
Enable Read Request Email Notifications
Domains for Scroll Documents
Security Advisories
Upgrade to Scroll Documents' New Data Model
Scroll Documents Legacy Features
The Document Toolbox is Moving

How-To Articles

Convert a Space to a Scroll Document
Create a Document from Existing Pages
Assemble Several Spaces into One Document
Create a Document Template
Recreate a Document with Several Versions
Track Translations
Link between Scroll Documents
Freeze Jira Issue Statuses in Versions
Use Scroll Documents with Comala apps
Author and Publish to a Jira Service Management (JSM) Knowledge Base with Scroll Documents

FAQs

What Is the Version Location Page and How Can I Use It?
Why Do I Need a Prefix When Creating, Copying, or Saving a Version of a Document?
When Does Scroll Documents Create New Confluence Pages Vs. Re-use Existing Pages?
How Do Extension Apps Work?
Can I Copy over a Translation from the Working Version into a Saved Version?
Can I Use the Same Page Title Multiple Times in Scroll Documents?
Does Scroll Documents Include a Built-in Workflow Capability?
Does Scroll Documents integrate with Comala Apps?
How Can I Publish My Document?
Can I Branch Versions With Scroll Documents?
Why Is Full Working Version Access Needed To Save Versions?
How Does Scroll Documents Handle Different Content Types?
Does Scroll Documents Support Data Residency?
How Do I Transfer a Document to a New Confluence Instance?

Troubleshooting

Document Creation Issues

Resolve "Unable To Create New Document"/ "Unable To Enable Scroll Documents"

Saving a Version and Publishing Issues

Incomplete Page Tree After Saving a Version Fails
Resolve "Page with id XXXX is part of a nested document"
"Confluence Stopped Responding" Error While Saving a Version
Resolve "Version Location Not Found"/ "Version Location Permission Missing"
Unable To Add a Document to Scroll Sites

Page Group and Scroll Page ID Issues

Missing Scroll Page ID
Duplicate Scroll Page IDs
Page Assigned To Wrong Page Group

Document and Page Tree Issues

Resolve "Document Not Found"
Resolve "Broken Document Link
Resolve "Broken Reference"
Inconsistent Page Tree Order

Content Display Issues

Dynamic Macros Aren't Displayed as Expected
Broken Attachment References on Pages

License and Data Residency Issues

Resolve License Issues With Variants and Translations for Scroll Documents

Release Notes

Scroll Documents 2025-09-12
Scroll Documents 2025-04-03
Scroll Documents 2025-02-27
Scroll Documents 2024-12-05
Scroll Documents 2024-09-19
Scroll Documents 2024-08-15
Scroll Documents 2024-06-19
Scroll Documents 2024-05-16
Scroll Documents 2024-03-14
Scroll Documents 2024-02-13
Scroll Documents 2023-06-22
Scroll Documents 2022-07-28
Scroll Documents 2.0.35-AC
Scroll Documents 2.0.7-AC

Release Notes Archive

Scroll Documents 2.0.0-AC
Scroll Documents 2.0.1-AC
Scroll Documents 2.0.4-AC
Scroll Documents 2.0.5-AC
Scroll Documents 2.0.6-AC
Scroll Documents 2.0.8-AC
Scroll Documents 2.0.9-AC
Scroll Documents 2.0.11-AC
Scroll Documents 2.0.12-AC
Scroll Documents 2.0.13-AC
Scroll Documents 2.0.15-AC
Scroll Documents 2.0.16-AC
Scroll Documents 2.0.18-AC
Scroll Documents 2.0.19-AC
Scroll Documents 2.0.20-AC
Scroll Documents 2.0.23-AC
Scroll Documents 2.0.26-AC
Scroll Documents 2.0.27-AC
Scroll Documents 2.0.28-AC
Scroll Documents 2.0.29-AC
Scroll Documents 2.0.30-AC
Scroll Documents 2.0.32-AC
Scroll Documents 2.0.36-AC
Scroll Documents 2.0.37-AC
Scroll Documents 2.0.40-AC
Scroll Documents 2.0.41-AC
Scroll Documents 2.0.42-AC
Scroll Documents 2.0.46-AC
Scroll Documents 2.0.49-AC
Scroll Documents 2.0.54-AC
Scroll Documents 2.0.56-AC
Scroll Documents 2.1.2-AC
Scroll Documents 2.1.4-AC
Scroll Documents 2.1.5-AC
Scroll Documents 2.1.8-AC
Scroll Documents 2.1.9 -AC
Scroll Documents 2.1.10-AC
Scroll Documents 2.1.11-AC
Scroll Documents 2.1.17-AC

Scroll Documents 2.1.18-AC

Scroll Documents 2.1.20-AC

Scroll Documents 2.1.24-AC
Scroll Documents 2022-10-13
Scroll Documents 2022-11-10
Scroll Documents 2022-11-23
Scroll Documents 2023-02-13
Scroll Documents 2023-03-16
Scroll Documents 2023-05-31
Scroll Documents 2023-08-02

Variants for Scroll Documents

Scroll Translations

Basics

Navigate the App
Translations Report
Permissions
Glossary
Get Started

External Translation

Get Started With External Translation
Working With XLIFF
Working with Storage Format
Exclude Content from Translation

Content Reuse

Include Content from Other Pages

Administration

Restrict Scroll Translations Activation by Space
Downgrade to a Previous Version
Security Advisories
Scroll Search
Perform and log Scroll Health Checks
Advanced Plugin Settings
Deactivate Scroll Translations
Scroll Roles

Migrate to Confluence Cloud

Migrate Spaces That No Longer Need Scroll Translations

Development

Integrate a Custom Theme
Export and Import Translation ZIP via REST API
Use the Java API
Scroll Translations Administration via REST API

Knowledge Base

Using Collaborative Editing
Using Inline Comments
Supported Languages
Initially Displayed Language
Link to a Specific Language
Translated Knowledge Base for JSM
Display the Page Tree in a Page
Working with Drafts in Other Languages
Supported Macros and Features
How to Change Default Language

Troubleshooting

The "Unpublished changes without language" Dialog Appears
Broken Content by Label Macros
Installation Error "We are unable to generate an trial license. The plugin key is invalid. Please contact us if the problem persists."
Resolve "Render.xHTMLException" Error

Get Started with Scroll
Support
Help FAQ
Scroll Apps Migration Hub

Main

Basics

Get started
Key Features
Sync Panel

Migrate to Jira Cloud

Cloud & Data Center Differences

Migration Path

Server (with Backbone) to Cloud → Cloud to Cloud
Server to Server (with Backbone)→ Cloud to Server (with Backbone)
Server (with Backbone) to Server → Cloud (with Backbone) to Server
Server to Cloud (with Backbone) → Cloud to Cloud
Remote License Migration
Behind firewall

Cloud Roadmap
Migration scripts

Example Use Cases

Unidirectional synchronization
Synchronize one project with multiple others
Synchronize a private with a public project
Synchronize only certain issues

Cross Deployment Synchronization

Configure a Project Banner

Synchronize with approval-based configuration

Synchronize with Jira Service Management

Mirroring (same-level support)
2nd Level Support (Jira Service Management to Jira Software)
2nd Level Support (Jira Service Management to Jira Service Management)
Power Customer Support

Bidirectional synchronization
Synchronize Jira Data Center with Jira Cloud
Migrate Jira Projects

Configuration

Create a Synchronization

Mode: Review vs Immediate
Review Mode
Set up a WebHook

Configuring the synchronization user
Synchronization detail view
Issue Type Mappings

Field Mappings

Common Field Mapping Types

Fields (Default values)
Comments
Attachments
Workflow Mappings
Project Mapping
Worklogs
Advanced Settings
Connection
Notifications
Synchronizations Overview

How-tos

Import/export synchronization configurations
Limit the synchronized issues
Unlink paired issues
Restrict Backbone usage to certain user-groups
Set the Synchronized Issue as an Issue Link
Sync Not Supported Fields
Pair existing issues to be synchronized
Add a sync button
Migrate a Backbone synchronization to a new Backbone synchronization
JQL search by Backbone attributes
Clear Sync Info Panel after moving issues between projects

Troubleshooting

Trigger a resync

Fix common problems

General problem situations

All fields have English names although Jira is in a different language
Authentication with an external Jira fails
Sync info panel displays wrong synchronization name, and no link to partner project
Why are my existing issues not immediately synced after creating a synchronization?
Recently created issue types, fields, etc. are not available when editing configuration
Attachments are not synchronized

Issue specific problem situations

Analyze and fix errors

Administration

Installation
Security Advisories
Disable Usage Tracking

Licensing

Remote License

Supported Jira versions

Reference

Field mapping reference

Component
Dates
Issue links
Kepler custom fields
Elements Connect (formerly nFeed): supported fields
Power Database Fields
Resolution
Scriptrunner: scripted fields
Security level
Synchronize sprints
Version
Watchers
User

Synchronization behavior

How a synchronization behaves when restarted after being down
How concurrent edits are handled
Issue history – how it's handled
Order of issue synchronization of issue changes
Synchronizing projects already containing issues
Deleting a Synchronized Issue
Deleting a Backbone Synchronization
Uninstalling Backbone
Errors that are retried automatically
Behavior of moving synced issues to another project

Glossary

Knowledge Base

Add a 'sync issue' button to the view issue screen
Configure only changes made by one synchronization partner to be synchronized
Basic Authentication Change Notice
Username Deprecation Notice
Clear the sync info panel
Change integration user to atlassian account

Support for team-managed projects
Jira Automation vs Backbone Issue Sync
Data Encryption
Handling Personal Data
Name Change: Backbone Work Sync for Jira

Data Security and Performance

Certification

Is Backbone ISO certified?
Is Backbone GDPR compliant?

Data Security

How does Backbone ensure Cloud protection?
How does Backbone ensure data encryption?
How does Backbone use the Jira REST API?
Who can make changes to the Backbone configurations?
How does Backbone deal with security vulnerabilities?
Does Backbone notify customers in case of security breaches?
Do you have a list of your latest security advisories?

Data Handling

Does Backbone offer data residency?
How does Backbone handle personal data?
What info is exchanged between instances?
What info is stored by Backbone?
Where is my data hosted?
How long are the application logs stored?
Who can access my data?
How can I back up my data and where is it stored?
Is Backbone a data processor?
Does Backbone use any sub-processors when transferring data?
Does Backbone have a diagram illustrating where and how the data is stored and processed?

Data Residency

FAQ about Data Residency
How Does Data Residency Work in Backbone?

Performance

How long does it take for Backbone to sync a particular number of issues?
Can Backbone be used by enterprises and to sync a large number of issues?
How is a syncing error caused by Backbone detected and fixed?
Is there a limit to how many issues can be synced when migrating to Jira Cloud?

Configuration Modes

What different types of connections are possible using Backbone?
Can I synchronize a Jira instance from behind an enterprise firewall?

FAQs

Do you plan to synchronize with other systems?
Can I have the same issue keys in both projects?

Breadcrumbs

Backbone Work Sync
Reference

On this Page

Field mapping reference

This reference explains the field mappings and their options in more detail.

Children macro unable to render for apps.

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