Symptoms
An issue does not get synchronized and appears in the troubleshooting section with the category 'resolution cannot be chosen' and a message containing, e.g. 'the selected resolution cannot be chosen during this action'.
Cause
The resolution is set by a transition that is restricted from setting certain transitions using the transition property 'jira.field.resolution.include'.
For more information concerning the properties and how to set them click here .
Resolution
The following steps should be done in order to resolve this problem.
-
go to the project administration page of the project where the transition failed
-
click on Workflows
-
edit the workflow for the corresponding issue type and look for the failing transition
-
click on it and see if there are any Properties
-
click on Properties
-
delete the property 'jira.field.resolution.include' to allow all resolutions
-
or add the missing resolution to the list
-
-
After fixing your configuration...