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Get Started with Scroll
Support
Help FAQ
Scroll Apps Migration Hub
Try Our Apps

Main

Basics

Get Started
Key Features
Sync Panel

Example Use Cases

Synchronize a private with a public project
Synchronize projects behind firewalls
Synchronize without installing
Synchronize with changing Jiras
Synchronize only certain issues

Cross Deployment Synchronization

Configure a Project Banner

Synchronize with Jira Service Management

Mirroring (same-level support)
2nd Level Support (Jira Service Management to Jira Software)
2nd Level Support (Jira Service Management to Jira Service Management)
Power Customer Support

Synchronize One Project with Multiple Others
Bidirectional synchronization
Synchronize Jira Data Center with Jira Cloud
Migrate Jira Projects
Unidirectional Synchronization

Configuration

Create a Synchronization

Create and update a synchronization

Configuring the synchronization user

Create a Personal Access Token

Synchronization Detail View
Issue Type Mappings

Field Mappings

Common Field Mapping Types

Fields (Default values)
Workflow Mappings
Attachments
Comments
Worklogs
Advanced Settings
Connection
Notifications
Synchronizations Overview

How-tos

Limit the synchronized issues
Unlink paired issues
Modify Backbone Thread Pool Parameters
Set the Synchronized Issue as an Issue Link
Sync Not Supported Fields
Pair existing issues to be synchronized
Add a Sync Button
Migrate a Backbone synchronization to a new Backbone synchronization
Migrate a Jira server with a running Backbone sync
Import/Export Synchronization Configurations
Clear the Database from Backbone's Data
Restrict Backbone Usage to Certain User-Groups
Restrict Backbone Usage to Certain Projects
Clear Sync Panel After Moving Issues Between Projects

Migrate to Jira Cloud

Cloud & Data Center Differences

Migration Path

Server (with Backbone) to Cloud → Cloud to Cloud
Server to Server (with Backbone)→ Cloud to Server (with Backbone)
Server (with Backbone) to Server → Cloud (with Backbone) to Server
Server to Cloud (with Backbone) → Cloud to Cloud
Remote License Migration
Behind firewall

Migration Scripts

Troubleshooting

Analyze and Fix Errors

Fix common problems

General Problem Situations

411 - Length required
All fields have English names although Jira is in a different language
Authentication with an external Jira fails
Exception: ServiceLocatorImpl has been shut down
Server is not reachable - how to fix it
Changes are not being synchronized
Can't change the synchronization user
Recently created issue types, fields, etc. are not available when editing configuration
Attachments are not synchronized
Sync Panel Displays Wrong Synchronization Name, and No Link to Partner Project

Issue Specific Problem Situations

Trigger a Resync
Increase the Jira Logging Level

Administration

Backup and Restore
Where Backbone's Data Is Stored
Security Advisories

Licensing

Remote License

System Properties
Installation
System Requirements
Supported Jira versions
Monitoring Backbone Work Sync
Connection Modes

Reference

Field Mapping Reference

Component
Dates
Issue links
Kepler custom fields
Elements Connect (formerly nFeed): supported fields
Power Database Fields
Resolution
Scriptrunner: scripted fields
Security level
Synchronize sprints
Version
Watchers
User

Knowledge Base

Add a 'sync issue' button to the view issue screen
Configure only changes made by one synchronization partner to be synchronized
Rename the project key
Stop synchronizations when Backbone is restarted
Synchronization Message Flow
Clear the sync panel

Jira Automation vs Backbone Issue Sync

Use the Java API

Add the Java API to your project
Public API tutorial

Data Encryption
Support for Team-Managed Projects

Synchronization Behavior

Deleting a Backbone Synchronization
Uninstalling Backbone
How Concurrent Edits Are Handled
Behavior of Moving Synced Issues to Another Project
Issue History – How It's Handled
How a Synchronization Behaves when Restarted After Being Down
Deleting a Synchronized Issue
Synchronizing Projects Already Containing Issues

REST API

Introduction
Connectors
Asynchronous Tasks
Draft actions
Integration/Synchronization actions

Handling Personal Data
Name Change: Backbone Work Sync for Jira
Glossary

Data Security and Performance

Certification

Is Backbone ISO certified?
Is Backbone SOC2 Type II compliant ?
Is Backbone GDPR compliant?

Data Security

How does Backbone ensure Cloud protection?
How does Backbone ensure data encryption?
How does Backbone use the Jira REST API?
Who can make changes to the Backbone configurations?
How does Backbone deal with security vulnerabilities?
Does Backbone notify customers in case of security breaches?
Do you have a list of your latest security advisories?

Data Handling

Does Backbone offer data residency?
How does Backbone handle personal data?
What info is exchanged between instances?
What info is stored by Backbone?
Where is my data hosted?
Who can access my data?
How can I back up my data and where is it stored?
Is Backbone a data processor?
Does Backbone use any sub-processors when transferring data?
Does Backbone have a diagram illustrating where and how the data is stored and processed?

Performance

How long does it take for Backbone to sync a particular number of issues?
Can Backbone be used by enterprises and to sync a large number of issues?
How is a syncing error caused by Backbone detected and fixed?
Is there a limit to how many issues can be synced when migrating to Jira Cloud?

Configuration Modes

What different types of connections are possible using Backbone?
Can I synchronize a Jira instance from behind an enterprise firewall?

FAQs

How does Backbone affect server performance?
Do you plan to synchronize with other systems?
Can I synchronize an instance without installing Backbone?
Can I have the same issue keys in both projects?

Breadcrumbs

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Backbone Work Sync
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On this Page

Security Advisories

Key	Summary	T	deployment	Due	Fix Versions	Status	Resolution
Data cannot be retrieved due to an unexpected error. View these issues in Jira

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